Supervisor, Medical Records Operations

Supervisor, Medical Records Operations

• 2209265

Supervisor, Medical Records Operations

JOB SUMMARY:
Supervises a team of Health Information Management professionals. Assists in payroll, staff work assignments, staff training, document corrections, other MRO functions, communicates with internal customers (inpatient and outpatient staff and leaders) and other administrative functions. Assures accurate and timely completion in accordance with health record policy and standards.


KEY RESPONSIBILITIES:

• Participates in projects and/or on-going work activities (timelines, work plans, deliverables) aligned with area initiatives.
• Schedules and assigns work to staff and trains in methods and procedures.
• Interacts, communicates, builds relationships, and develops employees.
• Achieves business results while focusing on quality, and customer satisfaction.
• Ensures effective operation of an area through development and supervision of processes.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (M1):

• Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.

• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.

• Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

DELIVERING EXCELLENT SERVICES (M1):

• Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.

• Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.

• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

ENSURING HIGH QUALITY (M1):

• Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.

• Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.

• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

MANAGING RESOURCES EFFECTIVELY (M1):

• Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.

• Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.

• Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

FOSTERING INNOVATION (M1):

• Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.

• Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.

• Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Graduate of an approved discipline specific program (or equivalent experience) and 5 years relevant experience

Licensure, Certification, and/or Registration (LCR):

One of the following certifications is required (see below)

• Records Health Info Tech Required (RHIT)
• Records Health Info Admin Required (RHIA)

Physical Requirements/Strengths needed & Physical Demands:

• Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.

Movement

• Occasional: Standing: Remaining on one's feet without moving.
• Occasional: Walking: Moving about on foot.
• Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
• Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
• Occasional: Push/Pull: Exerting force to move objects away from or toward.
• Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
• Frequent: Sitting: Remaining in seated position
• Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
• Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
• Frequent: Bimanual Dexterity: Requiring the use of both hands.

Sensory

• Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
• Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
• Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.