eCommerce Client Relationship Manager

Vanguard Companies offers competitive compensation and benefits. This role has a base salary plus commission plan.

Location of role: Kansas City, MO area, relocation assistance provided

Job Summary

In this Client Relationship Manager role you must be resilient, adaptable and thrive in a dynamic environment. You are eager to learn new things and play a key role in retaining customers and growing retention revenue. You must quickly be able to build rapport with customers to gain their trust and understand their needs. Other primary responsibilities include developing campaigns and strategies to penetrate and grow existing accounts. In addition, you must identify and saving at risk accounts while also following customer employee movement to identify new target accounts.

Duties & Responsibilities

• Use consultative sales approach to help customers explore product offerings and make purchase decisions.
• Exceeding our customer's expectations with every call and educating our customers by bringing your unique personality, enthusiasm, and passion to every conversation you have.
• Meeting performance and revenue retention goals/KPIs.
• Prioritizing work time to optimize customer interactions that lead to sales.
• Go above and beyond for customers to retain revenue.
• Constantly work with teams to identify and implement tactics to increase sales performance including scripting changes, call planning changes, offer changes and customer incentives.
• Monitor revenue generation of purchased items and research ways to increase contribution margins.
• Work in collaboration with internal teams to enhance sales pipeline and revenue generation.
• Support all retention customer inquiries coming through Intercom, email and phone.
• Responsible for maintaining agreed upon SLA for Sales Follow through.
• Plan and host QBRs to keep a pulse on all existing Box Genie customers.
• Analyzes and creates reports to recognize trends.
• Work in a fast-paced environment.
• Attendance is an essential job duty - being available and responsive during expected work hours and as the business requires

OTHER FUNCTIONS AND RESPONSIBILITIES

• May assist in the training of new Representatives through on-the-job training program.
• Prepare and deliver sales presentations to grow existing major accounts.
• Additional duties may be assigned by management.

Minimum Qualification

• Bachelor's degree in Business or a related field and five (5) years of related experience.
• Proven experience delivering increases in conversion and transactions on ecommerce, B2B websites.
• Previous or transferrable experience in sales, customer service and meeting structured KPIs.
• True passion for sales and providing outstanding customer service experience.
• Complies with company policies and procedures.
• Ability to communicate effectively and meet due dates.
• Comfortable using Microsoft Windows applications, Salesforce or other Sales Management Software, Intercom or a customer support tool, marketing CRM and other sales technologies as applicable.
• Must be competitive and be driven by daily, weekly, and monthly goals.

Preferred Qualifications

• Experience within the corrugated industry
• Experience with CRM tools such as Help desk tools (such as Intercom), Shopify, SalesForce, Pipedrive and standard ecommerce analytics platform
• Experience developing or working on project team implementing eCommerce platform/strategy
• Experience working with a matrixed team of stakeholders to achieve a common goal

Company Profile

Vanguard Companies is one of the industry's largest corrugated merchandising solution providers. We combine great products with a knowledgeable team to provide superior operations, service, and quality.

We are a family of companies. Our expertise in point-of-purchase displays and retail-ready graphic packaging is seen through Vanguard Packaging, e-commerce packaging solutions by BoxGenie, industrial packaging via Great Plains Packaging, and fulfillment services through Advanced Logistics and Fulfillment (ALF). We believe in the power of strong collaborative partnerships and thought leadership. We are focused on helping our partners reduce program cost, drive brand value, sell more product, and improve their bottom line.

We are committed to sustainability using sustainable business practices and are recognized as the most sustainable packaging company in North America. The Vanguard Companies strive to create a diverse environment which embraces difference and fosters inclusion. This collective sum of unique capabilities and talent is ultimately how we've earned our reputation and achievements.

To learn more about what we do visit. https://www.vanguardpkg.com/

Application Assistance

If you require alternative methods of application or screening, contact Vanguard Packaging Human Resources at 816.455.4000.

EOE

Vanguard Packaging, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Vanguard strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity, gender identity, and status as a transgender individual), sexual orientation, age, physical or mental disability, AIDS/HIV status, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Vanguard employees, and other Vanguard-related workers and representatives, are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.