What are the responsibilities and job description for the Onsite Field Service Engineer - Proton position at Varian Medical Systems, Inc.?
Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
Field Service Engineer III, services and maintains a highly complex Proton Particle Accelerator. Performs in-depth Preventative Maintenance and monitors system performance and parameters during clinical hours.- Provides highly visible customer support through the performance of on-site installation of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
- Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
- Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
- This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
- Installs and upgrades a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer's equipment operates efficiently.
- Demonstrates to customer equipment operation and specification according to Customer Acceptance Procedure (CAP).
- Instructs customers in operation and basic maintenance of VMS products. Requires no direct supervision.
- May coordinate and review the activities of a small group of Installation Representatives.
- May coordinate other expert company resources required to assist in performing the installation or upgrade activities.
- May be required to specialize in specific technical areas and have a solid level of cross-functional and overall system knowledge. Work at customer sites long term (up to 2 years) depending on the project needs and scope.
- Conduct the Acceptance Conditions testing, to ensure that all installation conditions will be met according to schedule and that customers can sign the Acceptance Letters.
- Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
- Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions.
- Performs parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install. Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
- Report by means of FSR's, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available. Train and advise new and less experienced Installation Representatives in technical matters.
- Assist in the development of new installation techniques and the writing of installation documentation.
Minimum Required Skills and Knowledge:
- Knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic and/or mechanical equipment.
- Knowledge of and sound professional technical experience with micro-computers/PC based systems
- Customer focused attitude Articulate and skilled in interpersonal communication
- Fluency in English, both written and spoken
Other Desired Skills and Knowledge:
- Sound computer usage and debugging skills
- Sound knowledge of networks and networking techniques
- Sound understanding of imaging systems
Required Certifications and Training:
Obtains and completes LMS training plan specific to assigned responsibility.
Experience Level with Business Tools:
- Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Associates Degree or equivalent 3 - 5 years of related experience
Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings
Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain "Vendor Credentialing" requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
Equal Employment Opportunity Statement
Varian is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Varian follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here.
EEO Policy: All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.
