What are the responsibilities and job description for the Customer Service Support - Order Entry position at Varsity Brands?
JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000 employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.
Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands, we’re a growing company where you can lend your skills and talents in support of a great mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.
HERFF JONES, CUSTOMER SERVICE SUPPORT - Champaign, IL
Your Opportunity:
The Herff Jones Cap and Gown team, based in Champaign IL, is looking for a Customer Service Support to join our team. This position is responsible for creating paperwork needed to fulfill sales orders submitted for manufacturing apparel products and other job duties as assigned. This includes verifying, updating, and correcting custom apparel orders, product items, and manufacturing paperwork to ensure accuracy.
Here’s How You’ll Make an Impact:
Reporting to the Customer Service Supervisor, you will enter, review, and process orders in a timely manner. Attention to detail is necessary as we want all orders to be complete and correct before sending up to be manufactured.
At Herff Jones we may have been around for 100 years, but we still have the mentality of a scrappy startup. For you, that means your job may grow and change over time. But do not worry, we would never ask an employee to take on an assignment they didn’t already have the right skill sets they needed to succeed. As we see it for right now, however, here are the challenges that we want you to tackle:
- Reviews, enters, and processes orders received from individual customer, sales professionals, and bookstores in accordance with policies and guidelines for product, price and commission sales.
- Inputs sales order details into the business system, verifying it’s accuracy by comparing the business system against the order paperwork submitted utilizing various check lists, tracking sheets, and price computation forms.
- Sends orders to customer service representatives, inside sales professionals, and various company personnel to resolve questions and retrieve missing information.
- Assists with sales order deposits, including credit card transactions and tax-exempt certificates.
- Assists with business system projects, stock and sample inventories, and building collateral marketing stocks.
- Collects paperwork, filing, and handles customer and/or sales professional mailings, and other duties assigned.
- Overtime, learn aspects of team members job duties to give a helping hand when they are away
What You’ll Bring to the Table:
- High School diploma or equivalent, associate degree preferred
- Preferred 1 year of data entry experience
- Strong computer skills, specifically MS Office and account management software
- Skill with Microsoft Office (specifically excel) and learning new systems/technology with understanding some work is processed manually
- Effective problem-solving skills, capable of maintaining composure and a positive attitude in demanding circumstances
- Proven ability to communicate professionally through email and interpersonal communication with balanced information, care, and kindness
- Demonstrated success managing multiple processes and tasks at a time with strong organizational and detail skill
- A positive attitude with a focus on learning the complete product cycle to better service the customer
THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES
Herff Jones is the leading provide of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.
Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, nation origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age, or disability.
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