Director of Engineering

Varsity Tutors
Boston, MA Remote Full Time
POSTED ON 4/5/2022 CLOSED ON 8/10/2022

What are the responsibilities and job description for the Director of Engineering position at Varsity Tutors?

About Varsity Tutors

We are revolutionizing the way the world learns.

Our mission is simple: to help people learn! Varsity Tutors, a Nerdy Company, is a fast-growing education technology company that is improving how people learn. Our award-winning online and mobile learning platforms connect students and professionals from all around the world with personalized instruction to achieve any goal. 

With more than a decade of operating experience, we are North America's largest tutoring network and help hundreds of thousands of people learn each year through tutoring, classes and self-study. This amazing growth has earned us the right to transition into a public company,  which was completed in September 2021, fuelling incredible new career opportunities across the company. Get in on the ground floor, and embark on this exciting new stage of our evolution.

We succeed thanks to a diverse mix of talented people who want to come, stay, and do their best work. If you love learning, technology, and making a true impact, you’re going to love working here!

About the Job

As we continue our high growth we are looking to grow our engineering leadership with people that are experienced, mission driven, customer centric and unafraid to do the work while growing their teams this year and continuing rapidly growing next year and beyond. 

 

We are looking for a Director of Engineering to lead and grow our Telesales and Customer Success areas of our platform. 


The ideal candidate has deep technology experience and who "lives in the future", has strong team leadership skills and is willing and able to scale up and down - can be hands on and also be a strategic leader - and partners tightly with business ops (marketing and sales) and can speak the lingo and not only knows the numbers but can poke holes in them.


Come work with an amazing team and drive the platform future for supporting our education consultants that help customers meet their learning needs. 

 

This position is a full-time remote opportunity! (We've been remote friendly for years and that isn't going away).

 

In this position, you will…

  • Be responsible for the operation and innovation of the technology platform for our consultative telesales and customer success operations - the first place people come to when getting the learning help they need - through collaboration with product partners, business operations and data science partners. 
  • Own delivering reliable and continually improving business results through applying data science and deep analytics to our real-time critical workforce management and telephony workflow management systems.
  • Provide direction and oversight on technical architectures and systems design. 
  • Above all, you inspire, mentor and advocate for the engineers entrusted to your care so they can reach their full potential.  

Qualifications: 

Required Skills

  • 5 years in managing multiple engineering teams
  • Experience managing teams that are primarily remote/distributed
  • Leadership and mentoring of software engineers at all levels
  • Solid understanding of technical design and systems architecture
  • Deliver technical projects through applying agile principles, a customer centric approach and working with multiple internal teams (technical and non-technical)
  • Implement engineering best practices to drive operational excellence
  • Operate multiple production systems with high availability and reliability

Nice to have

  • Experience with attracting and retaining top talent and building teams
  • High degree of comfort with ambiguity
  • Ready to dive in and understand the details and audit frequently
  • Experience with AWS Cloud environments and technologies like microservices, Kubernetes, Lambda
  • Experience working in a technical role within a B2C telesales and customers success platform




Benefits/Culture:

  • Once in a lifetime opportunity to help transform how the world learns!
  • Fun, collaborative, and team-oriented work environment with plenty of training and a feedback rich culture
  • Remote friendly
  • Work-life balance 
  • Healthcare Plans (Medical, Dental, Vision, Life)
  • 401k Company Matching Plan
  • Flexible PTO plus a floating holiday (for your birthday!)
  • 52 hours of Free Learning Sessions per year for you or immediate families members and free access to our Virtual School Day classes and School@Home program
  • Collaborative, and team-oriented work environment

Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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