Position: Sr. Managed Services Specialist (MSS)
Organization: Telecom Management Solutions (TMS)
Classification: Exempt
Reports to: Manager of Telecom Management Services
Summary: The MSS is a customer facing support position focused on the client’s experience with the lifecycle of Telecom Managed Solutions. This includes invoice and inventory management, contract and vendor management, and reporting and business intelligence. The MSS is chartered with delivering consultative cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction.
Levels: MSS, MSS I, MSS II, Sr. MSS, Sr. MSS II
Essential Functions and Qualifications:
Preferred Competencies:
Major Duties and Responsibilities:
Skills and Abilities
Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.
Work Environment: This position is remote - work from home based. There is opportunity to work in office if desired.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m.
Travel: Some travel (locally or in the US) may be required to perform the critical functions of the job.
Required Education and Experience:
Additional Eligibility Qualifications: Job contingent upon a background check
EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.
Vatic’s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.
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