Client Services

JOIN OUR TEAM!

Are you looking to be a part of an inclusive and supportive hospital team that has the resources to push your career forward? If so, we would love to connect with you! VCA Columbia Animal Hospital at Hickory Ridge is seeking an experienced Veterinary Client Service Representative to join our one-of-a-kind 6-doctor Primary Care practice!

VCA Hickory Ridge has been serving the Howard County and surrounding area for 50 years. We are a dedicated team of professionals from diverse backgrounds that are well-trained and highly skilled. We are an AHAA accredited and AAFP Silver Certified Cat Friendly Practice. We are a team of Fear Free Certified Professionals dedicated to creating and maintaining a Fear Free environment for all of our patients and clients. We believe in providing the best, most progressive care to our patients while giving our clients an amazing experience.

Our ideal candidate has a minimum of 3 years of client service experience, preferably in a veterinary setting. The successful candidate will share our passion for patient care, high quality medicine and client experience, while being dedicated to creating and maintaining a healthy work environment. The candidate we are looking for will be open to learning new ideas, sharing their ideas with the team, and working hard to help shape a low stress/stress free experience for patients, clients, and each other.

At VCA Hickory Ridge, you can be the Veterinary Assistant/Technician you have always wanted to be! We have a unique culture in our hospital that values each person’s individual skill and personality. We are an employee-centric team that is always working together to continue learning and growing in our roles and skill sets.

Why We Need You
As the face of VCA Columbia Animal Hospital at Hickory Ridge, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.  The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.

• Placing outbound calls/texts/emails for follow-up and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
•  Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Among the reasons to consider joining VCA are:

• VCA hospitals are former private-practices that retain the spirit that made them successful
• Access to a large veterinary community, including more than 600 Specialists
• WOOF University, offering abundant CE for Technicians
• Robust Clinical Studies program
• Opportunities to give back through our strong shelter partnerships, our TNR program, and more!

VCA adds value to your compensation package with the following:

• Competitive wage
• Medical, Dental, Vision insurance
• Free health and wellness sessions through Lyra and Headspace
• 401(k)
• Employer paid life, long- and short term disability insurance
• Generous personal pet discounts
• Uniforms
• Career Development programs
• Growth and Leadership opportunities
• Continuing Education budget for credentialed technicians
• Opportunity for scholarships to the Penn Foster Veterinary Technology program

Ready to be part of a supportive team? Apply today! We look forward to hearing from you soon.

Job Type: Full-time

Salary: $19-20 per hour (dependent on experience and credentials)

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

COVID-19 considerations:

Masks are optional when in the building, curbside service is always available, surfaces and high-touch areas are sanitized regularly.

Ability to commute/relocate:

• Columbia, MD 21044: Reliably commute or planning to relocate before starting work (Required)

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com