Veterinary Receptionist

VCA Rose Hill Animal Hospital, located in Kirkland, Washington, is looking for a Client Service Representative (CSR) to join their team!

Location: 13006 NE 85th St, Kirkland, WA 98033

Compensation: $18.50 - 20/ hr, negotiable depending on experience.

Schedule: Full-time or part-time opportunities available.

Snapshot of our Client Service Team:
• Providing an excellent customer experience to every client that enters our facility. Includes greeting visitors, answering telephones, and assisting clients throughout their visit
• Scheduling and confirming appointments
• Presenting and explaining fees, including processing payments and assisting with credit applications
• Answering questions regarding products and services, including educating clients on non-medical pet care
• Managing medical records, charts, reports and correspondence

• Assist with keeping facility clean and organized at all times

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Benefits of joining the VCA Team!

· Access to the people and financial resources of a large veterinary community

· Leadership opportunities and Career Development Programs

· Opportunities to give back through strong Shelter partnerships and VCA Charities

· Free mental wellness subscriptions (Head Space and 12 Lyra Health Sessions)

· Referral bonuses and Competitive wages

· Medical, dental & vision insurance

· Life, long and short-term disability insurance included

· Paid parental leave

· Paid vacation and sick time

· 401(k) with corporate match

· Pet care discounts

· Plus so much more!

About Us:

As an AAHA accredited general practice, we pride ourselves on our seasoned team and our loyal clientele.We are equipped with state-of-the-art facilities including three ultrasonic dental machines, digital dental radiology, and cutting-edge monitoring equipment, we uphold the highest standards of medical excellence

If you are a friendly and compassionate individual looking to expand your experience in the customer service or veterinary industry, then we would love to hear from you. We look forward to reviewing your application!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Salary : $19 - $20