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Customer Service Manager

VCPG Security
Columbus, OH Full Time
POSTED ON 3/7/2024 CLOSED ON 4/5/2024

Job Posting for Customer Service Manager at VCPG Security

VCPG Security is a trusted security company that focuses not only on protecting our clients but also providing exceptional customer service. We are currently seeking an experienced and dedicated Customer Service Manager to oversee our customer service team. As a Customer Service Manager, you will be responsible for ensuring that our clients receive the highest level of customer service and satisfaction. This is a great opportunity to join a reputable company that values its employees and customers.

Responsibilities

  • Develop and implement effective customer service strategies and procedures
  • Lead, train, and motivate the customer service team to deliver outstanding service
  • Resolve escalated customer complaints and issues in a timely and satisfactory manner
  • Monitor and analyze customer feedback, identify trends, and implement improvements
  • Collaborate with other departments to ensure a seamless customer experience
  • Manage and optimize customer service tools and systems
  • Develop and maintain strong relationships with key clients
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Salary.com Estimation for Customer Service Manager in Columbus, OH
$92,094 to $123,355
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