Premier Account Manager

Description

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.

Vector Solutions is seeking a Premier Account Manager – part of the Customer Experience support organization – that is self-motivated, a strategic thinker, with the ability to apply consultative support methodology toward solving a client’s business challenges while also ensuring client leadership goals for our products is properly aligned with outcomes.

If you have a passion for delivering personalized, expert-level support resulting in customers taking their Vector solutions to new heights, we are interested in speaking with you!

What You’ll Do:

• Provide driven, professional, senior-level support for clients who have purchased a Premier Support Subscription.
• Develop, maintain, and cultivate professional, cooperative, and collaborative relationships with above the line (ATL) personnel and executive leadership contacts within the assigned Premier Support client(s). Ensure leadership goals for using Vector Solutions products and services align with the tactical project and program strategies and outcomes.
• Work with assigned client(s) and associated Account Director(s) to develop timely, productive, support strategies for client users of our products and services.
• Provide consultative support to identify emerging business requirements that can be met by extending the client’s use of the Acadis Readiness Suite.
• Create support project plans that can be tracked, managed, and reported against for client leadership to review and reference.
• Develop and maintain a strong knowledge of our products and services, providing expert advice and guidance on solutions for specific client needs.
• Provide project coordination and/or management support services for strategic initiatives impacting current and expanded use of our products and services.
• Provide regular reports summarizing the assigned client(s) Premier Support activities and progress toward goals.
• Promote the value of our products and services – identify new opportunities to expand the footprint and security of all products and services.
• Must be able to successfully obtain and retain any required security clearance(s) required by any assigned client(s)

Requirements

• Excellent interpersonal skills, needed to develop strong, senior level business relationships with clients.
• Demonstrated experience providing strategic, consultative support working with clients, proposing solutions that meet/exceed client expectations.
• Strong work ethic and ability to work independently/remotely with minimal direct supervision.
• Ability to effectively manage projects (internal or client-centric), including projects involving indirect/matrixed team members and deliverables.
• Excellent organization skills; detail oriented and capable of managing multiple, concurrent projects or tasks.
• Ability to adapt to new conditions, assignments, and deadlines.
• Seeks to deliver high-quality/high-touch support that engages and delights client contacts.
• 1-3 years of experience successfully providing consultative support for software solutions focusing on senior level relationship management.
• Experience using Microsoft® 365, including Microsoft Office applications and Microsoft Teams
• Experience using Salesforce CRM
• Two- or four-year degree from an accredited institution of higher learning in a related field
• PMP or PgMP Certification is considered a benefit
• The position is open to Eastern or Central Standardize Times zones only
• Up to 20% Travel

What You Can Expect From Us:

• Friendly, open, and casual work environment
• Comprehensive, quality benefits package effective first of the month following your date of hire
• Education Reimbursement Program
• Matching 401(k) retirement plan
• Healthy work-life balance with flexible work arrangements and generous time off
• Generous referral incentive program
• Company social events
• Philanthropic opportunities
  

What We Value:

• Teamwork-Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First -Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference -It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness -Uniqueness is powerful. Diversity, equity and inclusion guide how we build our teams and cultivate our leaders, creating a company that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
• Act Now -We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good.
• Curiosity -We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership -We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.

Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, (including gender identity), sexual orientation, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, marital status, or status as a protected veteran.