Help desk technician

Location : Overland Park, KS

Client : Telecommunications Firm

Benefits : Medical, Dental, Vision, PTO, and Paid Holiday

Pay : Up to $20 / hr DOE

Schedule : Monday - Friday 9 : 30a-5 : 30p or 10a-6p EST - ONSITE

The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization.

This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows).

The individual will perform administration and maintenance for hardware and software which allows for day-to-day operations of a global IT environment.

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email, and ticketing system
• Maintain communications with employees throughout the problem resolution process
• Create, modify, and manage Active Directory objects via Windows Server
• Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
• Desktop and laptop hardware troubleshooting
• Perform inventory and asset tracking duties
• Support company cybersecurity efforts on all clients
• Maintain and update computer and systems documentation

Qualifications :

• Degree in an IT-related field or equivalent experience
• 2 years of working experience as 1st Level Support / User Helpdesk
• Solid expertise in current Microsoft desktop operating systems and application software
• MS Windows 10 / MS Server 2016, 2019 / MS Office 2016, 2019 / MS Exchange 2013, 2019
• Tanium
• Solid knowledge of personal computer hardware configuration and setup
• Experience with Master Data Management (MDM) preferred but not required
• Basic knowledge of DNS, FTP, TCP / IP, file, and print servers
• Experience in using Active Directory , creating, and managing accounts
• Strong interpersonal and relationship-building skills, conducive to team development
• Excellent telephone and face-to-face communication skills
• Ability to multitask in a challenging, fast-paced environment
• Good communications skills in English, both verbal and written
• Creative and innovative in problem solving
• Availability to work after hours and weekends
• Capable of writing and presenting detailed documentation

Physical Requirements :

Operates a computer and performs desk-based computer tasks continually; frequently viewing a computer screen

Vector Talent Resources is an Equal Opportunity / Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age or genetic information.

Last updated : 2024-03-22