IT Supervisor

Company Description

Everything’s in place for you to win at Veeam – the global leader in Modern Data Management. We provide trusted back-up solutions that deliver cloud data management and protection, keeping the world moving for over 400,000 customers including the vast majority of Fortune 500 companies. We’re extremely successful: a billion-dollar company and Leader in the Gartner Magic Quadrant that’s won over 200 top industry awards. But we’re always looking forward. Everyone here plays a part in finding new opportunities and winning new deals, and you’ll be backed by a best-in-service product and an unrivalled reputation for delivering customer satisfaction.

Ultimately though, we grow together, so we’ll support you fully to be successful in your role. We’ll invest in you through our on-demand learning systems. Mentoring, training and coaching will help you to find your feet, take big challenges in your stride and perform at your best. There are acceleration programmes that could propel you further forward than you imagined. And whether it’s learning additional skills, gaining a new experience or taking the next step in your career, there will be lots of scope for development.

All this in a place where people talk from the heart. We have a culture of focus and excellence. We encourage innovation and iteration. And since our achievements are tangible, we can keep it real and be genuine with each other. We’re inclusive, diverse, open and honest people who collaborate, support each other and have fun together. And we’re nimble enough for people to speak up. We play to win; we’re competitive, hungry and driven, but we remain humble. If that’s you, get ready to do Veeamazing things.

Job Description

As a member of the Veeam IT global team, the IT Supervisor is responsible for managing local and remote teams that provide hardware and software desktop support for Veeam employees as well as mid-level systems management of servers and related back-end infrastructure. Position is on-site in our Columbus office with occasional remote option

Responsibilities:

• Maintains staff by working within the team structure; maintaining a safe and secure work environment; developing personal growth opportunities.
• Accomplishes Information Technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees.
• Maintains quality service by establishing and enforcing organization standards.
• Provide installation, maintenance and end user support for desktop and laptop computers, servers, mobile devices and peripherals, network access, email, web, and server-based applications.
• Be able to safely install standard IT equipment in a datacenter rack, with assistance if needed.
• Create, maintain and disable user, computer and group objects, accounts, mailboxes and other resources as requested by Human Resources and department managers.·      
• Maintain IT inventory including decommission, re-purposing and recycling of assets.
• Maintain IT software asset management and licensing for US and Americas.
• Maintain office equipment including the telephone system, copiers, faxes, supplies, outside services, mailings system, shipping system, etc.
•  Develop documentation and automated solutions and scripts for IT policies and procedures.
• The ability to be “hands-on” with regard to our IT support is essential. This may include setting up computers, hanging cable, setting up workstations in the warehouse, etc. Some travel may be required.
• Be able to work occasional odd hours, such as nights and weekends; occasional travel required.
• Assist with helpdesk tickets and duties for the Americas region.
• Perform other duties as assigned. 
• Be able to safely lift up to 75 pounds.
• Additional computer and data-related projects as requested.

Qualifications

• Have experience with one or more of the following: Microsoft Windows Server technologies, Microsoft Active Directory, VMware virtualization technologies, Microsoft virtualization technologies, PC & server hardware, storage systems and networking.
• Be comfortable presenting to internal technical teams, both in-person or via remote collaboration technologies.
• Be a self-starter with the ability to learn new technologies quickly with minimal instruction.
•  Be able to learn a new product or technology via lab time, self-training and technical support resources.
• Be comfortable working in a fast-paced environment where roles and responsibilities change quickly.
• Have excellent written and verbal communication skills for manuals, configuration guides and other technical content.
•  Knowledge and understanding of computers, servers, databases, data manipulation, querying tools and reporting software
• Excellent computer skills (both hardware and software), including Microsoft Windows client and server platforms, Excel & other MS Office applications.

Additional Information

All your information will be kept confidential according to EEO guidelines.