Meeter-Greeter

Position: Meeter-Greeter

Job Location: Wauchula, FL, United States

Workplace type: Onsite

Employment type: - Contract

Client Name: - State of Florida

Job Description:

Meets/greets customers and assists customers with the application process (online and paper) and navigating through the self-service lobby.

•Must be bi-lingual (English/Spanish)*

•Ensures lobby equipment (for example: copier, phone, and fax) and forms are operationally available to customers throughout the day.

•Answers general inquiry questions related to program requirements, application processing, case status, and benefits information.

•Logs customer into computer-based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.

•Educates customers on community partners and the benefits/features of my ACCESS Account including account set-up, and password resets.

•Assists customers with referrals to other agencies and community resources.

•Monitors lobby traffic flow and notifies supervisor of any issues.

•Completes client registration clearances (CRAD) as needed.

•Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.

•Ensures electronic case records are documented thoroughly and properly as required by Department procedures.

• Processed incoming and outgoing mail and scanned documents into the appropriate electronic file.

•Performs special work assignments and other related work/duties as required or assigned.

•Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.

Job Types: Full-time, Contract

Pay: $10.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Wauchula, FL 33873: Relocate before starting work (Required)

Work Location: In person

Salary : $10 - $15