Business Systems Analyst - Training Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Business Systems Analyst is responsible for driving improvements in the processes and technologies utilized by our training teams (content development, curriculum development, user management, reporting, etc.).  This role works closely with global business teams to effectively identify requirements, define scalable business processes, implement changes, manage project plans, and perform release management.

• Builds the foundation for the project efforts by capturing the business context – problem definition, current state definition, objectives, business case, desired future state definition, etc.
• Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to the business vision. Manage the requirements throughout the project lifecycle by establishing agreements and serving as a liaison between business users and the project team
• Facilitate discovery sessions and business process workshops. Be able to diagram and elaborate current & future state application workflows in detail
• Act as the project manager for implementation of the solution – identify stakeholders, risk identification and mitigation, communication, define and drive schedules, escalate internally and externally (as appropriate)
• Provide technical and functional expertise across learning management systems. Serve as SME across various application platforms
• Collaborate with cross-functional teams to identify system and process improvements
• Lead and execute full development lifecycle activities - design, develop, and test enhancements in alignment with internal business process requirements
• Provide product support, track escalations, perform root cause analysis, and work with vendors to resolve issues
• Document all changes to applications per internal controls
• Develop and maintain technical documentation, release notes, and conduct end-user training

• Bachelor’s Degree in Information Systems, Business Administration, or related field or equivalent experience
• 3 years of application requirements gathering and design
• Learning management system administration experience
• Experience with Articulate
• Understanding of various training delivery methods and formats
• Strong Business Analysis and Project Management skills
• Prior experience in release management is desirable
• High proficiency in verbal and written communication. Solid presentation skills are desired
• Strong attention to detail, goal-oriented. Must be able to effectively manage multiple activities and/or projects concurrently
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Commitment to excellence in the delivery of customer service
• Comfortable in working with personnel at all levels of the organization

• Administration experience with Absorb LMS
• Familiarity with Agile methodologies
• Administration experience with Vault Training

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

• Base pay: $56,000 - $150,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.