Technical Specialist

Part of Dover Corporation's Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift, Chief, Forward, Direct-Lift, Ravaglioli, Hanmecson, Revolution, Elektron, Blitz, Nogra, Butler, Space and Sirio.

POSITION TITLE: Technical Specialist

SUMMARY: Responsible for technical support before, during, and after the sale of all Heavy Duty products including proper selection of lifts, preparing and interpreting technical specifications and submittal drawings, developing and delivering technical solutions for appropriate service, maintenance, and repair practices, and providing onsite supervision of troubleshooting and repair techniques for difficult to diagnose lift problems.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Prepare written specifications for new products.
• Assist architects and engineers with specifications and drawings for new projects.
• Develop written equipment quotations for factory direct competitive bids as well as aggregate necessary pricing and technical data for the channel.
• Prepare submittal data for specified projects.
• Coordinate required equipment and design requirements for specials orders with engineering.
• Develop technical sales data and disseminate to internal and external stakeholders.
• Develop troubleshooting and repair methodologies and disseminate to the channel through internet, phone, and onsite interfaces.
• Develop training material and lead training classes for HD distributor sales and installer training.
• Participate in and/or supervise lift installations in the field for high profile projects or to supplement the technical expertise of channel partner on an exception basis.
• Submit RFC's to create new saddles, adapters, and other customer driven product enhancements.
• Attend, set up, and work heavy duty trade shows as required.

Travel:

• Up to 15%, with overnight and occasional weekend travel required.

Required Skills and Core Competencies:

• Education & Experience: Minimum 3 years of industrial/commercial technical sales and customer service experience and/or substantial experience in a manufacturing or construction related environment, resulting in very good technical problem solving skills in hydraulics, electronics and mechanical systems and ability to interpret mechanical drawings/blueprints. Engineering or marketing college degree preferred.
• Proficient in MS Office suite of products, including Word, Excel, and PowerPoint as well as AS400 ERP system
• Ethics & Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Insure that all business activities - with both internal and external customers - be performed with a professional demeanor and that all participants be held accountable to this high standard.
• Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports. Listens to understand input, feedback and concerns. Provides complete information in an open, honest, and straight-forward manner. Responds promptly and positively to questions and requests.
• Teamwork/Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Rotary Lift's business in the U.S. and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.
• Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical/analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or create opportunities that will increase productivity and create value. Shares best practices with other employees across the business.
• Accountability: Accepts responsibility and accountability for both the strategic planning and the successful implementation of all projects/programs/duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner. Demonstrates a sound balance between quality and quantity of work while maintaining a sense of urgency toward completion. Deadlines are met.

The above description represents a general synopsis of the principal functions of the job and should not be construed as a comprehensive listing of all requirements that may be inherent in the job.

Prepar

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in:Americas : United States : Indiana : Madison

Sub Division :VSG NSA

Job Requisition ID :45213