Practice Manager

JOB RESPONSIBILITIES

• Deliver a world-class patient-centric experience
• Facilitate consult conversion by assisting the patient in developing an acceptable financial plan
• Accountable for team retention goals, team development, and mentorship
• Manage alignment of daily clinic performance objectives toward corporate KPIs
• Provide frequent feedback to guide employees toward optimal team performance, handle disciplinary action, and deliver staff annual performance reviews
• Collaborate with various departments & support functions to facilitate clinic operations
• Execute daily operations, including (but not limited to): staffing planning, staff time management, templating clinic schedule, supply management, pre-authorization, chart prep, manage medical record requests; responsible for patient financial collections, oversee daily close review

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time without notice.

TRAVEL REQUIREMENTS

• Local travel will be required between clinics occasionally.

SKILL REQUIREMENTS

• Relationship orientation, leadership by example, someone that others aspire to emulate
• Bias to ensuring compliance but observant about the causes of deviations
• Demonstrate a high standard of business ethics and integrity
• Create a culture of openness and accessibility in the clinic
• Comfortable in a customer-facing capacity that involves influencing a sale
• Mature, professional approach to the business and to colleagues
• Bias to action, likes a challenge
• Willing to “do what it takes”
• Strong leadership skills
• Ability to prioritize workload, manage time efficiently and meet set deadlines
• Effective written and verbal communication, interpersonal, and organizational skills
• Proficiency in MS Office Suite is required; proficiency in EMR, Salesforce is preferred

EDUCATION

• Associates degree required
• Bachelors degree preferred, preferably in the healthcare field

EXPERIENCE

Required

• 3 years direct management experience in a retail medicine or clinical healthcare setting required
• Fluency in medical office operations required (e g scheduling, billing, data entry, insurance coding, charge entry, collections, maintenance of medical records, handling elevated patient complaints)

Preferred

• 3 years sales experience in a related field such as medi-spa, lasik/eye-care, hair restoration, dental implants, orthodontics, dermatologist or chiropractic companies strongly preferred
• 3 years sales and business development experience strongly preferred
• Knowledge of medical software, scheduling, insurance processing and collections preferred