Analyst I, Credit & Collections

Overview

Velocity Clinical Research is an owned and integrated research site organization, providing excellence in patient care, high quality data and fully integrated research sites. At Velocity, we align our values and behaviors to give our employees the best chance of delivering on our brand promise: to bring innovative medical treatments to patients. We are committed to making clinical trials succeed by generating high quality data from as many patients as possible, as quickly as possible while providing exemplary patient care at every step.

As an employee of Velocity, you are the most integral part of our mission. For talented candidates who perform at a high level, Velocity will invest to support career advancement and reward performance. Whether you are new to clinical research or are an industry veteran, we invite you to apply to Velocity.

Benefits include medical, dental and vision insurance, paid time off and company holidays, 401(k) retirement plan with company-match, and an annual incentive program.

Job Summary:

 The Analyst I, Credit & Collections will be responsible for managing accounts receivable for Clinical Research Organizations.  This position will monitor, and follow up on past due invoices, resolving billing disputes, and ensuring compliance with company policies and regulations.

Responsibilities

Duties/Responsibilities:           

• Monitor accounts receivable aging reports and follow up on past due invoices. Contact clients via phone, email, or mail to resolve payment issues and negotiate payment plans when necessary.
• Investigate and resolve billing discrepancies or disputes in a timely manner. Work closely with internal departments such as sales, billing, and customer service to address client concerns and ensure accurate invoicing.
• Apply payments received to the appropriate customer accounts and reconcile discrepancies between payments and invoices.
• Serve as a primary point of contact for customer inquiries related to billing, payments, and account balances. Provide excellent customer service while maintaining professionalism and confidentiality.
• Maintain accurate records of payment arrangements and collection activities. Ensure compliance with company policies, industry regulations, and legal requirements.

Qualifications

Required Skills/Abilities:

• Intermediate in Microsoft Excel and experience with accounting software (e.g., QuickBooks, NetSuite).
• Excellent communication and negotiation skills, with the ability to interact effectively with clients and internal stakeholders.
• Detail-oriented and highly organized, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Knowledge of collection techniques, and regulatory compliance.

Education and Experience:

• Associate degree or higher in accounting or equivalent years of experience in related field preferred.
• 2 years of experience in credit and collections, preferably in the healthcare or pharmaceutical industry.

NOTE: The above Job Description is intended to communicate the general function of the mentioned position and by no means should be considered an exhaustive or complete outline of the specific tasks and functions that will be required.  Additionally, specific tasks and duties of the position are subject to change as the Company, the department and circumstances change.  All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.