Parts Manager- Hildebran, NC

Who We Are: At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership. What's in it for You: Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture! What You’ll Do: The Parts Manager is responsible for overseeing the day-to-day operations of the parts department and running a profitable and efficient parts department.  He or she accomplishes objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing merchandising, displaying and advertising.   Financial Responsibilities Prepares and administers an annual operating budget Reviews daily budget and department performance reports Reviews inventory reports and profit and loss reports Monitors and maintains current levels of inventory Supervisory Duties Manages front counter and warehouse staff Motivates, trains, schedules, evaluates, coaches and counsels employees Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction Enforces policies and procedures Customer Service Responsibilities Maintains excellent customer service standards Communicates customer service standards to department personnel Resolves customer complaints immediately and provides conflict resolution to customers according to company guidelines Works with Service Manager to ensure a timely turnaround of parts needed for internal jobs Visits customers to provide and maintain excellent customer relations Visits customers to help generate more sales Establishes and enforces a pricing policy that balances volume, customer loyalty and the cost of doing business   Required Skills and Qualifications Parts expertise and knowledge: A solid understanding of automotive/truck parts is essential for success in this role. Team Supervision Experience: Proven experience in directly supervising and leading teams, with a focus on fostering an inclusive and collaborative work environment. Inventory Management, Purchasing, and Acquisition Skills: While not mandatory, a background in inventory management, purchasing, and acquisition would be highly beneficial in excelling in this position. Effective Cross-Functional Communication and Collaboration Skills: Ability to communicate effectively across various functions and collaborate seamlessly with team members and stakeholders. 5 Years of Experience in Heavy-Duty Trucks (Preferred): A minimum of 5 years of experience in heavy-duty trucks is preferred, showcasing a strong foundation in the industry. Knowledge of Supplies, Equipment, and Mechanical Parts (Advantageous): Familiarity with supplies, equipment, and mechanical parts would be an added advantage, contributing to a more comprehensive understanding of the role. Customer Service Excellence: A commitment to delivering excellent customer service, ensuring customer satisfaction is a top priority. Managerial Experience: Previous managerial experience is required, demonstrating the ability to lead and motivate a team effectively. Strong Leadership Skills: Possess strong leadership skills, capable of guiding a team towards achieving common goals while promoting a positive and inclusive work culture. Physical Requirements: Must be able to lift up to 50 pounds at times. Must be able to pass post offer drug test, and physical   Compensation: $60,000-$75,000 annual salary Lucrative monthly Bonus Plan   Benefits Velocity Vehicle Group Offers: A fantastic culture in a welcoming, great place to work environment. 401k with matching. Health, Dental & Vision Insurance, along with HSA & FSA options. Employer-Paid Life Insurance. Vacation Sick Leave Company perks such as employee discounts, company events, and training programs. Excellent Training and Career Advancement Opportunities Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.