Audiovisual Events Specialist

Venable LLP is seeking an experienced Audiovisual Events Specialist to be responsible for providing primary firmwide event audiovisual support and consultation with our Marketing and Business Development teams.

The ideal candidate will be responsible for...

• Working with meeting Marketing and Business Development leaders to schedule webinars, virtual and hybrid conferences, and determining technical requirements.
• Providing advance and real-time support to connected participants.
• Troubleshooting connectivity, audio, and video service quality issues.
• Supporting conference room equipment such as video codecs, projectors, audio equipment, and conference phones.
• Serving as an escalation point to the Service Desk staff in troubleshooting and resolving AV-related problems.
• Conducting AV equipment testing and assessments; analyzing needs, making recommendations, and obtaining quotes.
• Monitoring workflow, Service Desk queues, external connection requests, and team escalations.
• Acting as onsite contact for vendors performing complex AV-related repairs; confirming successful completion of repairs.

The successful candidate will demonstrate...

• A minimum of three years of hands-on experience configuring and troubleshooting Audiovisual (AV) and Videoconferencing (VTC) equipment and control systems such as
• LCD display devices, Crestron control systems, Switching / routing / interfacing technology; Videoconferencing and audioconferencing technologies
• Videoconference (VTC) codecs, Conference room control systems (Crestron/Extron)
• Audio and video components, including audio DSPs and analog and digital switchers
• Thorough knowledge of protocols and AV design, including signal flow, VLANs, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including Zoom, WebEx, Microsoft Teams, Cisco Jabber Video, and BlueJeans.
• High proficiency in the operation, monitoring, and troubleshooting of advanced video conferencing systems and integrated audio-visual solutions.
• Ability to troubleshoot, determine and evaluate, complex AV/VC related connection issues and performance problems, escalating to the proper level of notification, and assisting in the scheduling for repair if necessary.
• Ability to operate digital audio consoles (A1).
• Ability to read and follow AV system flow diagrams and support documentation.
• Strong customer service and communication skills; the ability to interact professionally with and support all levels within the organization, including the ability to train non-technical users on technical systems and equipment.
• The ability to work in a fast-paced environment, coordinating workflow and multiple tickets/tasks.
• The ability to work collaboratively as part of a high functioning team.
• Frequently walk for up to 60% of workday.
• Ability to push equipment cart of approximately 50 pounds.
• Must be able to provide on-site support on emergency basis and respond to emergency calls.
• May be required to travel to other firm offices for project or coverage support needs.

Venable holds certain guiding principles central to its hiring and employee development processes. We value integrity, collaboration, professionalism, hard work, and client service at every level.

Interested in adding your voice to Venable? We would love to hear from you.

Apply Today!