Technical Support Engineer

There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We are Warriors!

Are you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior!

How you’ll be protecting the world:

Venafi Technical Support Engineers provide multiple channels of technical assistance to help ensure Venafi customers are securely and properly managing their machine identities. This role is fully remote, but will be serving the Singapore(SST) time zone. Acceptable locations are Australia, US, UK, Bulgaria, and France.

• Technical support of customers purchasing and using Venafi products.
• Assist in the design of technical solutions for customers based on Venafi and partner products and technology.
• Work closely with Sales team to ensure cohesive product and services solution.
• Communicate proactively customer problems and record all customer interactions in our CRM system.
• Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.
• Establish and maintain effective working relationships with clients.

• Work effectively with QA and development to troubleshoot and resolve complex product issues.
• Travel up to 20% within US or International a possibility.
• Help create and deliver product training.

The ideal Venafi Warrior will be armed with:

• Enterprise level troubleshooting and Support experience.
• Public Key Infrastructure (PKI) including technology, standards, and implementations.
• Securing Internet applications, e.g., cryptography, standards, techniques.
• Understanding of large network design, layout, and operations.
• Directory technologies and standards, e.g., LDAP, Active Directory.
• Database (MS SQL/MySQL) experience, including the ability to write queries.
• Excellent presentation, verbal, and written communications skills.

What sets you apart?

• Bachelor's degree preferred.
• Experience using Venafi's products.
• Experience with IBM technology (MQ, Mainframe, WebSphere) environments a plus.
• Understanding of web application design and implementation.
• Basic scripting or coding understanding.
• Experience working with complex computing systems.
• Direct security or systems management industry experience.
• CISSP or other security certificates a plus.

While you are busy protecting the world, we’ve got you covered!

In addition to fostering a work environment with strong work from anywhere ethic, Venafi offers a benefits package that is in the top 1%.  We provide 100% employer-paid premiums for both team members and their families. That includes health, dental, and vision insurance. YES, REALLY! We offer four weeks of PTO (Paid Time Off), eleven holidays, and four pick your own community service day. We also offer 401(k) and company matching, company HSA contribution, 2x salary employer-paid life insurance, and parental leave. We even offer pet insurance!

More About Venafi:

Venafi is the undisputed leader in Machine Identity Management. Why? Because we created the category and are light years ahead of anyone that would consider competing! Gartner has recognized Venafi as number one in our space and as it turns out, one is NOT the loneliest number!

Venafi is the inventor of the technology that secures and protects machine identities. The Venafi platform provides visibility, intelligence, and automation for SSL/TLS, IoT, mobile, cloud native, Kubernetes, and SSH machine identity types. Many of the largest organizations in the world use Venafi.

Billions of dollars have been spent protecting usernames and passwords and almost nothing managing machine identities—organizations are just now realizing that managing and protecting machine identities is as important as managing usernames and passwords. The bad guys know this and are using stolen or forged machine identities in their cyberattacks. In fact, Gartner says 50% of network attacks will use machine identities.

Come help us protect the world!

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