What are the responsibilities and job description for the Field Service Technician position at Veolia?
About Veolia North America
A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.
BENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Position Purpose:
Must be able to handle a variety of work. Tasks completed are: excavate, repair, replace and maintain all aspects of VWPA’s Harrisburg operation distribution system. Perform field customer service duties, such as replacing meters, posting properties, and cross-trained to read meters in accordance with monthly reading schedule. Perform well system checks and maintain as needed. Keep accurate computer records of all work done and communicating with all employees and departments.
Primary Duties/Responsibilities:
- Must be able to learn the basic operation of a backhoe, (Backfilling, grading and excavating.)
- Well versed in the use of tools, equipment, fittings and pipe used throughout the system. Using pipe wrenches, pipe saws, tubing cutters, valve keys, tapping machines and line crimpers to accomplish installations and repairs. (PVC, Cast Iron, Ductile Iron and Asbestos Cement mains and related fittings. Plastic and copper services and related fittings.)
- Must have the ability to read maps and locate valves (gate boxes and curb boxes) to perform shutdowns as needed on mains as well as services. Using locating devices to locate service lines and mains as well as curb boxes and gate boxes.
- Must be able to learn job set-ups and oversee that the work being done is done in a safe, time effective, and quality manner.
- Must be able to communicate effectively with Supervision and work in accordance with their input and instructions.
- Perform flow tests, leak surveys, utility locates and water quality tests.
- Perform valve maintenance.
- Maintain good customer relations.
Education/Experience/Background:
- High School Diploma or Equivalent.
- Basic understanding of the operation of a water distribution system. Basic plumbing, mechanical and excavation knowledge skills are desired.
Knowledge/Skills/Abilities:
- Attain a working knowledge within 6 months of hire of the Transmission and Distribution field.
- Excellent customer service skills.
- Ability to communicate effectively with the public and fellow employees.
- Perform job responsibilities with minimal supervision in a timely manner.
- Must be able to be on-call, respond to emergency calls, and work extended hours as needed.
- Possess good technological skills such as using computers, iPad, and cell phones.
- Possess good written and verbal communication skills.
- Knowledge of OSHA and Company safety policies.
- Computer literate with ability to navigate mobile work force management software.
Physical Requirements:
- Good physical condition to be able to meet the physical requirements necessary to hand excavate and perform the various lifting, bending and carrying necessary in this position.
Additional Information
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
