Customer Care Specialist (POR/SPA) Speaker and VVS

About VERITAS Veritas Technologies solves what no one else can. As the leader in secure multi-cloud data management, over 80,000 customers – including 91% of the Fortune 100 – rely on Veritas to help ensure the protection, recoverability, and compliance of their data. Veritas has a reputation for reliability at scale, which delivers the resilience its customers need against the disruptions threatened by cyberattacks, like ransomware. No other vendor is able to match Veritas’ ability to execute, with support for 800 data sources, 100 operating systems, 1,400 storage targets and 60 clouds through a single, unified approach. Powered by Cloud Scale Technology, Veritas is delivering today on its strategy for Autonomous Data Management that reduces operational overhead while delivering greater value. Learn more at Veritas.com. Veritas’ Customer Success Organization is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. The team includes Customer Success Management, Business Critical Services, Global Customer Support, Global Technical Enablement, and Licensing Services. Our Customer Success Team is looking for a Customer Care Specialist to join our team. This individual will be based out of the Heathrow, Florida area. Veritas is looking for someone to be an excellent communicator to our customers and partners. Responsibilities: Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Veritas products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution. Quickly respond to customer calls, web cases, emails and chats. Provide first level technical support and resolve e queries from our customers and partners. Deliver a high level of service and provide prompt resolution to ensure customer satisfaction - Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed. Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents. Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty. Facilitate a positive and productive team environment. Leverage collaboration as a tool to solve business and customer problems. Must be able to work the 10-8pm shift. Basic Qualifications: Minimum of 2 years Customer Service experience (or equivalent experience). Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities. Excellent business communication skills (spoken and written) Advanced problem solving/troubleshooting skills. Ability to explain complex ideas in simple terms. Proficiency in Microsoft Office Suite. US Citizen. Bilingual in Spanish/English required Preferred Qualifications: Prior work experience with resolving technical queries would be an added bonus. Portuguese preferred. Experience in Enterprise Resource Planning tools such as Oracle is preferred. Experience in customer relationship management tools such as Salesforce.com is preferred. Experience in or strong interest in the Software and Technology industry preferred. At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. If you only meet some of the asks for this role, that's OK! We value a diverse range of backgrounds and ideas and believe a more diverse and inclusive workforce makes a winning team. If you have the curiosity to learn and appetite to teach what you know, we encourage you to apply. Come as you are! Interested? Apply and find out more about #TeamVeritas! Why Join Us? Working at Veritas At Veritas, you will enjoy an open, flexible, and supportive environment which lets you bring your ideas to life. Our commitment to development and diversity sparks innovation. If impact, innovation and a winning culture are important to you, consider a career at Veritas. We Embrace Diversity Diversity in thought, perspective, experience and life is a vital part of our culture. It is this culture, that allows us to innovate, solve problems and succeed. Veritas is an equal opportunity employer Veritas is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance (FCO), we will also consider for employment qualified individuals with arrest and conviction records. EEO is the Law. Applicants and employees of Veritas Technologies LLC are protected under Federal law from discrimination. Click here to find out more. Veritas will respond to requests for reasonable accommodations to assist you in applying for positions at Veritas, or to submit a resume. If you need to request an accommodation, please contact our HR VHelp Portal.