Scheduling associate

Overview :

Providing our clients with exceptional service is the foundation of our business. In Partner Scheduling , you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place.

What you'll do :

• Assign all requested resources (independent contractors, our partners ) by 3pm local time the day before the proceeding
• Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
• Be aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate work
• Follow best practices for assigning Reporters to multiple days or other job specific nuances
• Respond to all client requests received via email and / or phone queue in a timely, pleasant and professional manner
• Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.

escalate to appropriate Veritext colleague if necessary

• Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
• Resolve issues and escalate as needed to ensure prompt and accurate resolution

Who you are :

• Customer service oriented with strong interpersonal skills and the ability to build relationships
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must possess excellent written and verbal communication skills
• Must be detail oriented, organized and be able to multi-task

Benefits :

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists / therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Last updated : 2024-06-05