Director of Operations - California

Main Purpose of the Role

This position is a key leadership role within the California Region of Veritext. The primary purpose of this regional leadership role is to exceed client and reporter expectations while striving for operational excellence. This leader will manage the teams, set the strategic direction for operating the business, and innovate change to drive growth.

Key Responsibilities:

• Provides leadership, direction and oversight of operational activities to ensure company goals and objectives are achieved.
• Oversees all aspects of the regional business, using sound metrics, financial analyses and other business practices.
• Develops, leads and maintains a high performing team. Excels at client servicing and strives to provide best in class client service.
• Ensures standards for quality and performance are maintained and that appropriate technology is used to drive the business.
• Develops, monitors, and reports on operating costs within functional areas. Manages to the budget; makes recommendations and implements solutions to problems related to same.
• Advises Senior Management on issues including safety, security, employee relations, scheduling, and training. Ensures managers and supervisors are adhering to company policy and administering practices in fair and equitable manner.
• Takes corrective action as necessary on a timely basis and in accordance with company policy.
• Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.
• Fosters a success-oriented, accountable environment within the region
• Works with the Sales leaders and sales representatives to support clients and secure new business
• Develops relationships with peers around the country to create a cooperative network and learn more about the business as a whole
• Works with Senior Management team on new acquisitions - Performs due diligence of the operation, plans for and implements operational structure and systems for new acquisitions
• Leads and participates in operational and system training for the staff of newly acquired businesses

Skills and Competencies

(The abilities that the individual needs in order to perform this role effectively)

• Excellent management skills
• Client service oriented with strong interpersonal skills; able to respond promptly to client needs, follow through and resolve issues in a pleasant and helpful manner.
• Detail oriented, organized and dedicated professional.
• Proactive and motivated with good problem solving skills.
• Proficiency in PC-based software including Microsoft Office.
• Ability to work well under pressure.
• Excellent interpersonal skills; ability to communicate and interact effectively.
• Results Driven, Professionalism, Integrity and Accountability
• Proven ability to create and lead a successful team
• Expert in successful client communication and escalated call handling
• Ability to analyze work flow and make changes to meet client needs
• Ability to solve problems creatively and manage internal and external issues

Candidates for this position must have 7-10 years of management experiences. Bachelor's Degree (BS/BA) preferred.