What are the responsibilities and job description for the Technical Solutions Consultant position at Verity?
Verity is the global leader in autonomous indoor drone systems. Our integrated inventory tracking system enables zero-error warehousing for big box retailers, third-party logistics providers, and manufacturers.
We are seeking a highly skilled Client Success Manager to join our US based team. We're looking for commercial professionals who live and breathe client success. If you are searching for an opportunity where you can drive client value in a technical capacity - keep on reading.
Your mission will be to ensure Verity’s clients are adopting our solution in the best possible way. You’ll be brought into exploration conversations and client demos, to deliver technical expertise to potential clients. You’ll be championing Verity’s long-term clients to ensure we are exceeding their expectations and building a long-term partnership.
Verity’s system is used by industry leaders around the world, including DSV, Maersk, and Kehe. Verity's live events solutions help create stunning effects for top names in the entertainment industry like Drake, Céline Dion, Justin Bieber, Metallica, and Cirque du Soleil.
What You Will Do
- Advocate for our clients at all stages of their journey, from early in the relationship through to full deployment (in close collaboration with the Business Development team)
- Use your technical expertise to advise clients on what is possible with our solution, enabling them to get the most value from the Verity solution
- Guide clients to optimally configure the Verity solution for their operation
- Be the bridge for new prospects to become successful clients by building loyalty to ensure long-term retention
- Educate and learn from our clients. Partner with them to maximize the business value they extract from our system
- Champion the voice of the client to internal Verity stakeholders, helping to shape the product roadmap
What you bring
- Technical background, ideally an Engineering or Computer Science degree
- Experience working in a consultative manner with clients, e.g. consulting or technical sales
- Superb communication skills
- Excellent analytical skills
- Thrives on working directly with clients
- Able to connect the dots between what our solution can do and measurable improvements in client operational performance
Why you'll love Verity
- Flexibility of a hybrid work environment. You can arrange start and finish times around your life (picking up kids, walking the dog, training for your next marathon at lunch)
- A great company culture, including flat hierarchies, an open-door policy, and a focus on joint responsibility and mutual trust and support
- Working with a skilled, high-achieving, experienced, fun, and growing team—with lots of opportunities to develop your professional career, take on further responsibilities, and grow with the company
- 401k program
- Support towards medical/dental benefits
- 3 weeks PTO public holidays
Are you ready for a great adventure?
Learn more about who we are, what we do, and how we think at www.verity.net
We strive to create an inclusive environment that empowers our employees. All qualified applications will receive consideration for employment without regard to race, nationality, religion, sexual orientation, gender, age, physical [dis]ability, gender identity or length of time spent unemployed.
