What are the responsibilities and job description for the Customer Experience Representative position at Verizon?
When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
What you’ll be doing…
Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction. In a fast-paced call center, you’ll be solving customer issues and acting as a salesperson, product guru, billing expert, and more. You’ll be the one on the front line to help us solve our customers’ challenges---and deliver on our promise of superior customer service.
When you join Verizon…
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and security solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Your responsibilities will include, but are not limited to:
Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.
Identifying customer needs and proactively offering our products and services.
Contacting customers by phone or in writing concerning past due payments
Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
Verifying service order accuracy and completeness and making corrections/changes, as needed.
Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
What we’re looking for…
You’ll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You’ll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.
Even better if you have:
A related Associate Degree or 2 years of relevant experience.
Customer Service call center experience.
You must live within 75 miles of the current reporting location for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
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Where you’ll be working
In this remote role, you'll work from home with occasional in-person trainings and meetings.Scheduled Weekly Hours
37.5Equal Employment Opportunity
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package.
