What are the responsibilities and job description for the Manager - Crisis Response position at Verizon?
When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
You’ll be responsible for developing strategies that leverage the Verizon Frontline Crisis Response (CRT) assets, capabilities, and crisis support to strengthen Verizon’s position with public safety agencies and local communities. You will need to build relationships with public safety agencies that create inroads for sales opportunities, as well as, strengthen relationships with existing customers to defend our public safety customer base.
You will manage internal relationships with various departments within Verizon; including but not limited to: Network, Product, Marketing, Public Relations, Senior Leadership, Sales Operations, Legal and Compliance. Hold internal teams accountable to meet deliverables that support Verizon Frontline and deliver beyond customer expectations to strengthen relationships and support communities in times of emergency.
What we’re looking for...
During times of crisis and/or emergency, the Verizon Frontline Crisis Response Manager will assist in activating Market volunteer resources and coordinate execution of the Verizon Frontline CRT tactical plans to support the incident or event.
Arranging for a Wireless Emergency Communications Center (WECC) vehicle, which offers free phone calls, email access and charging capabilities for community members and first responders.
Coordinating requests for emergency network coverage, which may include deploying Cell on Wheels (COWs), Cell on Light Trucks (COLTs) or in-building solutions.
Working cross-functionally with the Market field operations teams to effectively and efficiently scale resources to support the Verizon Frontline CRT program.
Deploying Verizon Frontline solutions not limited but could include CRT Devices (smartphones, MiFi’s, cradle points), power solutions, network solutions to create or augment Verizon’s network to support first responders.
Representing Verizon Frontline in community engagements with high-level officials to build relationships that remove obstacles for network crisis response, build proactive community engagement to assist in site acquisition efforts, and establish public private partnership opportunities for Smart Communities engagement.
Elevating customer engagement to drive a differentiated value proposition that unlocks growth opportunities, strengthens customer relationships, and delivers greater societal impact.
Leading preparedness and prevention work in partnership with sales, Verizon Frontline customers and industry advocates to strengthen Verizon’s role in public safety. Including joint trainings, response readiness customer engagements, post event debriefs with Emergency Management agencies, customer awareness meetings, and disaster response improvement plans.
Developing strategies to assist public safety customers in their adoption of push to talk technology, interoperability with complex legacy land mobile radio systems, and sun-setting of legacy technologies.
Leveraging relationships established through the Verizon Frontline Crisis Response Team engagement to promote adoption of 4G/5G cellular technology for critical communication and create new revenue opportunities for the Market sales teams.
Coordinating wireless needs assessments, including requirements gathering from first responders, technology analysis, and state-by-state design requirements to influence Verizon’s Frontline product strategy to meet the mission critical requirements of influential state agencies.
Partnering with Network, Product, Marketing, Public Relations, Legal and Compliance to influence local and statewide policies to accept and adopt cellular technology for mission critical communications.
You’ll need to have:
Ability to have flexible work hours.
Ability to respond to a emergency with little to no notice.
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Five or more years of network and/or communication experience.
Three or more years of public safety and/or emergency response experience.
Willingness to travel.
Ability for perform over multi-day deployments in physically austere conditions.
A valid driver’s license.
Even better if you also have one or more of the following:
Experience in Public Safety Communications systems like Statewide LMR's.
Experience managing long term large scope projects.
Experience establishing measurement and feedback systems.
Experience in cellular 4G/5G technologies.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Where you’ll be working
Scheduled Weekly Hours
40Equal Employment Opportunity
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
