Retail Assistant Manager

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You’ll inspire a sales team and create exceptional customer experiences in our retail stores. In this role, you’ll help inspire store teams and develop the best sales specialists by driving sales targets to financials and store merchandising. You’ll create a superior in-store experience that will make customers feel good about our brand and solutions - and help them to choose our wireless products and services.

• Leading your team by resolving customer issues and assisting with customer transactions.

• Inspiring, training, and coaching your team to deliver an exceptional customer experience.

• Identifying selling skill gaps, then creating and implementing development plans to help meet and exceed sales metrics and assigned quotas.

• Leading store operations (i.e., analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality).

• Monitoring inventory by restocking shelves with product, maintaining device security, and managing store cleanliness.

• Managing store merchandising and planogram compliance in accordance with company expectations.

• Completing store opening and closing activities.

What we’re looking for...

You’re a confident leader who collaborates with others to achieve results. You’re equally good at inspiring team members and engaging with customers. People want to be on your team. You drive results, use good judgment, and provide feedback so your team can develop and grow. You effectively manage multiple priorities simultaneously, but still ensure you provide attention to every detail – and every person.

You’ll need to have:

• Associate’s degree or two or more years of work experience.

• Three or more years of relevant work experience.

• Willingness to work evenings, weekends, and holidays.

• Willingness to work across two locations within close proximity to one another (based on business needs).

Even better if you have:

• A degree.

• The ability to drive positive results in a team-based environment.

• Skill in negotiation and conflict negotiation and the ability to build trust and act as an influencer.

• Strong written and oral communication skills.

• The ability to balance multiple, sometimes competing priorities in a fast-paced environment.

Why Verizon?

• Verizon has earned spots on the Working Mother 100 Best Companies, Best Companies for Multicultural Women lists, the Diversity Best Practices Inclusion Index, and the top 10 Best for Vets employers. Verizon is a place where you can craft your own path to greatness.
• Being surrounded by great technology is the start. Being surrounded by great people makes it even better. Thousands of locations, millions of connections. A personal experience for each customer created by you.
• What you get.
• Verizon offers a competitive salary plus commissions and other incentives. Oh, and did we mention great benefits including 401k and educational assistance that start day one?
• Be challenged.
• Our technologies and our customers’ needs are always evolving. You’ll be at the forefront of the tech world’s latest trends.
• Create a path for success.
• Our sales training program starts day one. We believe in lifelong learning, and also provide award-winning training for continued development. Our investment is in you and your success at Verizon.

After you apply…

You may be required to take an assessment (30 mins) and record a video interview (30 mins). If you’re selected to move forward one of our recruiters will reach out to tell you more about the role and answer your questions.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.