Shop Service Supervisor

Title: Shop Service Supervisor

Department: Service

Location: Washington Court House, OH

Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states. With decades of experience in the industry, our team sets itself apart with our strong customer-focus and growth-mindset.

We are currently seeking a Shop Service Supervisor at our Washington Court House, OH location. If you’re passionate about enhancing the customer experience in our lifecycle department, we would like to hear from you!

BENEFITS

• PTO and holiday pay
• Medical and life insurance plans
• 401(K)

POSITION RESPONSIBILITIES

• Manage service work orders using the EBS-Dispatch and telematics systems, assigning unique segments and corresponding job codes for each repair, and adjusting throughout the repair cycle as necessary.
• Primary accountability to oversee shop service technician productivity and efficiency, minimize unrecovered time, rework and performance against repair quote.
• Advise customers (external or internal) of necessary repair service including preparation and authorization of quotes; make recommendations to customer for preventative maintenance and upsell opportunities. Follow up as needed with updates or changes to repairs and quotes.
• Collaborate with the Parts, Service and Sales Departments to achieve target implementation goals and meet deadlines.
• Assist with personnel management of Service Department staff including problem resolution, time-off request, uniforms, and other areas as needed.
• Collaborate with Service team and Warranty Administrator to manage the warranty claim process, including initiating work order segments for warranty claims in the EBS system.
• Collaborate with the Training Coordinator and service team members to create individual training plans that help achieve Vermeer Heartland training objectives.
• Coordinate with the Service team to ensure technician diagnosis resolves customer complaints and communicate solutions with the customer.
• Review all completed work orders for accuracy, ensuring labor, parts, and misc. items, mileage and sublet repairs are included.
• Collaborate with Parts and Service Management to file Quality Notification Forms (QNF) or Return Material Authorizations (RMA) with Vermeer and other vendors as necessary.

POSITION SKILLS/ ABILITIES

• High-level of computer proficiency with demonstrated familiarization with EBS or equivalent business operating system.
• Ability to multi-task and work efficiently in a fast-paced, high-demand role on a consistent basis.
• Excellent customer service skills with ability to turn negative situations into positive experiences and opportunities.
• Excellent people management and communication skills for both internal co-workers and external customers and suppliers.
• Available on short notice to work overtime as customer demand or Vermeer Heartland operations dictate.

POSITION REQUIREMENTS

• 2 years of formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems, or equivalent experience.
• 2 years of formal education in Business Administration or related field or equivalent experience
• 1-3 years of experience as a service supervisor/manager experience, or equivalent in a dealership environment.
• 1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment.
• Valid driver’s license and able to meet Heartland insurance providers qualifications.
• Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.

Learn more about our team and apply today at vermeerhl.com/careers

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• Day shift
• No weekends
• Overtime

Experience:

• Diesel engine repair: 2 years (Required)
• Supervisor or Manager: 2 years (Required)

Work Location: In person