What are the responsibilities and job description for the Product Technical Writer position at Verra Mobility?
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50 individual tolling authorities.
Culture
Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview
The Technical Writer will play an integral role in understanding our product suite's intricate details and translating them into comprehensive documentation. This role emphasizes crafting clear product feature documentation, software setup and installation standard operating procedures (SOPs), field SOPs for installing and calibrating roadway hardware including cameras, training materials for internal and external users, and much more.
Key Activities and Responsibilities
- Familiarize yourself with our products: You will read existing documentation and interview internal and external subject-matter experts (SMEs) to gain your own understanding of functionality and nuances.
- Product Documentation: Produce detailed, accurate, and comprehensible system documentation that explains how our services function and their capabilities.
- SOP Development: Write clear and actionable standard operating procedures (SOPs) that delineate the step-by-step processes of implementing our systems in the field, ensuring efficient and consistent field operations.
- Collaboration: Work closely with the product, engineering, and field teams to ascertain the most accurate and up-to-date information.
- Feedback integration: Take feedback from cross-functional teams to continually refine and improve documentation clarity and accuracy.
- Documentation maintenance: Regularly update documentation to reflect product enhancements, updates, or changes in operational procedures.
Qualifications
- Bachelor’s degree in Technical Writing, Communications, Engineering, or a related field.
- 3-7 years of experience in technical writing or a related role, preferably in cloud software and IoT/hardware.
- Proficiency in Microsoft Office (including SharePoint and Teams) and Confluence.
- Ability to understand and communicate complex technical concepts clearly and concisely.
- Ability to use diagrams and charts to communicate more effectively.
- Exceptional attention to detail and organizational skills.
- Strong collaborative and interpersonal skills.
- Familiarity with cloud-based services and IoT devices would be a significant plus.
