What are the responsibilities and job description for the Production Administrator position at Vertex Service Partners?
At JP Carroll, we are committed to delivering a white-glove customer experience, and our Production Administrators are essential to achieving this goal. We are looking for a detail-oriented, organized, and proactive individual who thrives in a fast-paced environment. Your mission will be to exceed customer expectations set by our sales team while ensuring seamless communication among all parties involved. Reporting directly to the Director of Operations, you will play a pivotal role in our operations.
Key Responsibilities:
- Communicate effectively with customers via phone to set expectations, schedule installations, and clarify project requirements.
- Review customer contracts to ensure accuracy in job-specific details.
- Create purchase orders for each job component.
- Order materials and coordinate their delivery to job sites.
- Collaborate with the team to continually enhance service quality standards.
- Track project phases to guarantee timely and successful completion.
- Ensure all installation documentation is accurate and complete.
- Update customer invoices and purchasing documents to reflect any changes from the installation process.
- Monitor production efficiencies and propose improvements to meet targets.
- Work collaboratively with various departments to deliver exceptional customer service.
- Assist with additional tasks and assignments as needed.
Requirements:
- Strong data entry skills with a keen attention to detail.
- Proven ability to manage multiple tasks and prioritize effectively.
- Positive mindset with a proactive “get-it-done” attitude.
- Independent thinker with a talent for innovative problem-solving.
- Strong commitment to seeing tasks through to completion.
- Exceptional written and verbal communication skills.
- Dedication to providing outstanding customer service that turns clients into raving fans.
- Adaptability and openness to change.
- Enthusiastic, hardworking, and well-organized team player.
- Previous experience in customer service is a plus.
Benefits:
- 401(k) matching
- Health, dental, and vision insurance
- Paid time off
- Employee referral program
Join us at JP Carroll and become an integral part of a team dedicated to excellence and customer satisfaction! If you’re ready to make a meaningful impact, we would love to hear from you.
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Bloomfield, CT 06002 (Required)
Work Location: In person
Salary : $25
