AC Power Customer Engineer - Columbia

POSITION SUMMARY

A Customer Engineer is responsible for installation, commissioning, scheduled and emergency service on products serviced by Liebert commensurate with appropriate certification. The CE is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The CE is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

RESPONSIBILITIES 

• Rely on direction to accomplish goals
• Perform a number of work-related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per Job Progression table
• Render on site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues
• Perform work related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.
• Provide accurate and timely reporting according to company guidelines
• Timecards, expense reports, mileage reports, ticket closure, forms et al.
• Maintain individual inventory in accordance with company policy
• Provide estimated time of arrival to the Customer Response Center where applicable
• Maintain company property according to company policies
• Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer for where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Strive to provide all customers a “first time fix” for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required
• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
•  Maintain proper and adequate level of internal communications
•  Managers, co-workers, Support Services, electronic communications, et al.

QUALIFICATIONS

Minimum Job Qualifications: 

• Required experience (one or more of the following)
  • ASEET – preferred
  • ASMET
  • Six years military experience in a related field
  • Equivalent industry experience
• Interpersonal Skills
  • Professional
  • Reliable
  • Team Player
• Familiarity with electrical / electronic test equipment and fundamentals
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHM’s law and electronic theory
• Technical skills
  • Ability to make basic site evaluation skills to include environmental temperature, and general operating conditions
  • Elementary fix/repair techniques based on directed supervision
  • Capable of completing tasks and return unit to full operating conditions based upon directed supervision
  • Ability to summarize and report all work related tasks performed
• Strong skill sets:
  • Communication skills
  • Customer service skills
  • Troubleshooting skills
  • Safety procedures
  • Organizational and planning skills
  • Computer skills
  • Mechanical aptitude

EDUCATION AND CERTIFICATIONS

• High School Diploma or GED 
• Valid Driver’s License. 

PHYSICAL REQUIREMENTS

• Light Lifting (5 Ibs.-25 Ibs.)
• Medium Lifting (30 Ibs. – 45 Ibs.)
• Heavy Lifting (over 50 Ibs.)
• Frequent Standing
• Frequent kneeling / crawling / stooping 
• Frequent bending / twisting
• Frequent climbing (stairs, ladders)
• Frequent driving (car, van, truck)

ENVIRONMENTAL DEMANDS

• Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
• Work outdoors (no effective protection from weather)

TRAVEL TIME REQUIRED 

• Willing to work flexible hours, weekends, holidays and night work. 
• Must be available for out-of-town travel of up to several weeks. 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS: Safety.  Integrity.  Respect. Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.