What are the responsibilities and job description for the Field Service position at Vertiv?
Who we are:
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.
Why Join Us?
- Meaningful and Fulfilling Work
- Inspiring and Caring Leaders
- Global Talent Center
- Recharge Your Potential
RESPONSIBILITIES:
Planning & Reporting:
- Plan your customer service maintenance visits in a structured and methodical manner.
- Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
- Field Service Reports - to be completed for every maintenance & service call attended.
Operational Delivery:
- Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.
- Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
- Keep up to date with your training requirements across multiple Vertiv technologies.
- Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
- Spare Parts. Keep personal onboard spares inventory, record & report inventory use.
WHS, Environment & Quality:
- Comply with all Work, Health & Safety, Environment and Quality obligations.
- Actively promote safety in the workplace
Daily Work Duties and expectations:
- Drivers Licence is required (may involve visit to remote sites)
- Overnight or longer trips may be required.
- Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
- Attending customer Service calls.
- Use of ladders, Scissor lift and scaffolding.
- Working in tight and restricted locations.
- Working on and around Energised Electrical equipment.
- Working on live refrigerant lines and pressure vessels.
- Working and Heights (needs Work at Heights Training and refreshed every 5 years)
- Working on HVAC Mechanical systems that will involve awkward body positions at times.
- Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)
REQUIREMENTS:
- Mechanical Trade Certificate (state dependant)
- Restricted Electrical Licence
- Refrigerant Handling License
- Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
- Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
- Thermal controls & Networking knowledge
- Proficiency in Microsoft Office
