Management & Program Analyst

Vet Customer Experience (VCE)
Washington, DC Full Time
POSTED ON 4/12/2024
This position is located in Multi-Channel Technology (MCT), within the Department of Veterans Affairs. The incumbent will liaise with internal and external counterparts within VA Central Office, in the Office of Information and Technology (OIT), the Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), and the National Cemetery Administration (NCA), among others, on integration activities between VA Administration business lines and OI&T functions.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/19/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12 or higher level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade.

AND

You may qualify based on your experience as described below.

Individual Occupational Requirements:

MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have therequired specialized experience for the grade level to which you are applying:

GS-13:Specialized Experience: Must have at least one full-time year (52 weeks) of specialized experience equivalent to the GS-12 grade level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL of the following duties:

1. Conducting analyses with mathematical and scientific tools (such as R, SPSS, Python, SAS, Tableau, PowerBI, Excel, or similar)to enable data-driven decision making

2. Utilizing data analysis to develop process improvements by identifying trends and patterns

3. Gathering and analyzing data to prepare and present findings (e.g., reports, briefings, slides, and data visualizations)

4. Preparing briefings to facilitate presentations on the results of analytical studies and projects

Per Office of Personnel Management General Schedule Qualification Policies, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, human resources director, or official documentation such as SF-52, SF-50 documenting an official detail/assignments, or other comparable documentation). The documentation must indicate whether the employee performed the duties full time or, if part-time, the percentage of times the employee performed the additional duties.

To receive credit for experience in your resume that is not within the official series and grade level of your position, you must provide official documentation of such experience as indicated above.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.

Responsibilities:

This is a non-bargaining unit position.

This is a non-bargaining unit position. The initial application review cut-off for this job announcement is 50 applications. The first 50 applications received will be considered first. Applications received after the initial cut-off number (50 applications) may not receive consideration unless otherwise requested by management. If management requests additional certificates, applicants will continue to be reviewed in groups of 50 in the order they applied.

VA offers a comprehensive total rewards package: VA Total Rewards
Work Schedule: Monday-Friday, 8:00am-4:43pm
Compressed/Flexible Schedule: Not Available
Telework: Available
Duty Location Status: Will from VA owned/leased space in Washington DC
Position Description Title/PD#: Management & Program Analyst/ PD17812A
Relocation/Recruitment Incentives: Not Authorized
Physical Demands: Work is primarily sedentary, although some slight physical effort may be required

Major Duties:
Duties may include, and are not limited to, the following:
  • Develop visualizations to convey results and insights to stakeholder groups
  • Determine visualizations that are appropriate for supporting customer/stakeholder needs
  • Apply analytical methods to test hypotheses, assess relationships, and solve mission-focused policy, methodological, or administrative problems
  • Provide written reports of analytic findings to policymakers and stakeholders
  • Provide insight and evidence to support decision and policymaking processes
  • Use data from varying sources and formats of different qualities in preparation for analysis or visualization
  • Orally present findings of analytical methods to stakeholders, including policymakers and technical and non-technical audiences
  • Conduct analyses using mathematical and scientific tools (such as R, SPSS, Python, SAS, Tableau, PowerBI, Excel, or similar)
  • Clean datasets from a variety of sources with varying content to prepare for analysis and visualization

Salary.com Estimation for Management & Program Analyst in Washington, DC
$84,592 to $116,885
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