Veteran Homeless Outreach Van Driver

Veterans Community Project (VCP) Overview

Founded in 2016 in Kansas City, MO, VCP is dedicated to supporting every man and woman

who took the oath to defend our nation. The greatest barrier to ending Veteran

homelessness is the revolving door of unstable housing and the frustrating maze Veterans

must navigate in order to get basic support. We believe that to be an effective program, the

first step is to connect Veterans and the community. VCP created an innovative homeless

housing program and outreach assistance that provides inclusive services to aid Veterans

in re-claiming control over their lives. For more information, visit www.vcp.org.

The Team

We, the team members and co-founders of VCP, are connectors, feelers, and doers on a

mission to help our kin, our kind. We move with swift, bold action, driven by our mission.

We believe in collaboration, community, compassion, and above all, serving Veterans with

dignity and respect.

The Role:

The primary function of the Veterans Homeless Outreach (V-HOT) Driver is to provide regular and consistent outreach to VCP’s identified mountain and plains rural regions, VCP Longmont’s catchment area, and occasional outreach at scheduled events in remote areas greater than two hours of drive time from Longmont. The Driver, in partnership with the Case Manager, plans, coordinates, and executes van routes as well as incorporates individual transportation needs as necessary for Veterans who lack their own transportation or are not eligible for current available transportation services. Under the direction of the Case Manager, the Driver will serve as an integral part of the Veterans Homeless Outreach Team. This is a part-time, 20 hour per week position.

Requirements:

Outreach Support  

• Serve as the primary driver for the Veteran Homeless Outreach Team’s van, executing a regular service route as well as handling special requests and/or individualized transportation needs   
• Help to support the work of VCP Case Management to provide creative, innovative and community driven support and solutions for Veterans in need 
• Engage service partners requesting support to effectively meet the transportation needs of their clients and provide on-site education and support 
• Load and unload supplies; maintain van inventory 

• Ensure timely conveyance of clients, staff and/or materials to and from places as instructed by the Case Manager 
• Report any instance of accident, injury, or damage to a guest, client, staff person, or vehicle as soon as possible 
• Plan out and establish vehicle routes and schedules to meet community needs in rural and hard to reach communities, and for Veteran clients to access necessary support services 
• Assist Veterans in and out of the vehicle as needed 

Administrative  

• Collect VI-SPDAT data to assess vulnerability and connect Veterans to community support  
• Enter relevant information into VCP Case Management software 
• Answer and respond to calls for service in a timely manner 

Vehicle Maintenance  

• Ensure that the vehicle is kept clean and safe by washing and/or sanitizing both the inside and outside parts of the vehicle when needed 

• Ensure vehicle maintenance is completed per maintenance schedule and that fluid levels are properly and safely maintained 
• Obtain and submit all records and receipts for gas and/or vehicle maintenance 
• Report any instance of mishap or accident; submit written documentation when issues escalate to the level requiring an official “incident report”  
• Follow all public health guidelines related to safety and sanitation 

COMPETENCIES:  

To perform the job successfully, an individual should demonstrate the following competencies:  

•  Valid Colorado Driver's License - You must possess a valid license with a driving record that meets the organization's requirements as verified by an MVR background check
• Problem Solving – Identifies and resolves problems in a timely manner; gathers all the necessary information to make thoughtful decisions; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics 
• Client Centered Service – Manages difficult or emotional client situations; responds promptly to client needs; solicits feedback to improve service; meets commitments 
• Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others without interrupting and keeps an open mind 
• External Working Relationships – Develops and maintains courteous effective working relationships with clients, vendors, and/or other representatives of external organizations 

• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation 
• Judgment – Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision making process; makes timely decisions.  
• Oral Communication – Speaks clearly and effectively; listens and seeks clarification; responds well to questions 
• Written Communication – Writes clearly and informatively 
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed 

• Ethics – Treats people with respect; keeps commitments; upholds organizational values 
• Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness   
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans 
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality 
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan 

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions

and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks

other than those stated in this description. Any essential function or requirement of this job will be evaluated as

necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability

as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability

will be made for the incumbent or applicant when possible.

Veterans Community Project is an equal opportunity employer and complies with all applicable federal, state,

and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against

employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or

ancestry, ethnicity, sex, pregnancy, sexual orientation, gender identity, age, physical or mental disability,

citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other

characteristic protected under applicable federal, state, or local law. All VCP employees, other workers and

representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and

conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation,

benefits, and termination of employment.