PC Repair Technician/IT Technician/Desktop Support

Job title:  PC Deployment Technician

As a PC Deployment Technician on our project, you'll work as a team member supporting the VA with a large PC deployment.  In this role you, will be deploying, imaging and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers and Scanners) around the VA medical center campus. This role combines strong technical skills with an emphasis on delivering a high level of customer service.  You will be responsible for removing old equipment and installing new equipment with limited supervision. This position is located onsite at Veterans' Administration Medical Centers with daytime hours, occasional evening hours and the potential for weekend hours.

You Have:

• Minimum of 1-year experience in imaging and installing computer equipment
• Must be able to unpack, move, and install IT equipment weighing up to 25 pounds with no restrictions.  Will need to frequently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch and reach to setup/remove computers/pull cords under desks and in server closets
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade and deployment projects as well as excellent customer service skills
• Experience with conducting routine system administration tasks and logging data in system admin logs
• Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
• Knowledge of debugging protocols and processes
• Ability to obtain a security clearance

Nice If You Have:

• Experience with the ServiceNow ticketing system a plus
• Experience with the VA
• Public Trust clearance​

Job Type: Full-time

Pay: $43,973.00 - $45,955.00 per year

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Network Technician/PC Repair: 8 years (Required)
• IT Technician: 8 years (Preferred)
• PC/Laptop/Asset Deployment: 5 years (Preferred)

Work Location: In person