LEAD MEDICAL SUPPORT ASSISTANT

The Jonathan M. Wainwright Memorial VA Medical Center is looking to fill Lead Medical Support Assistant position's. The Health Administration Service has one vacancy in Richland and one vacancy in Walla Walla. The Office of Community Care has one vacancy in Walla Walla.

The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

Qualifications:

To qualify for this position, applicants must meet all requirements within 30 days of this announcement's closing date.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j

Specialized Experience: Must possess one year of experience equivalent to the GS-6 grade level (1) collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and possessing an advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community OR (2) providing staff development and training, delegating responsibilities/assigning workload to other staff members, following up on issues, and reviewing and monitoring data to ensure reports are complete and accurate. **Resume must include hours per week for work experience credit.

**Candidates must demonstrate the KSAs below:
1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
2. Ability to utilize numerous advanced patient care systems in support of multiple clinics in an interdisciplinary setting.
3. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
4. Skill in communicating with individuals to obtain the desires effect and coordinating with a variety of interdisciplinary care team staff.
5. Ability to provide staff development and training.
6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact if incomplete work across multiple clinics.

References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019.

The full performance level of this vacancy is GS 7.

Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical support Assistant occupation.

Responsibilities:

The Lead Medical Support Assistant duties include but are not limited to:

• Ensures coverage of all areas of responsibility
• Conducts ongoing reviews to ensure quality of work
• Ensures accurate and timely scheduling of appointments
• Provides guidance to staff members to include changes in policies and procedures
• Distributes and balances workload
• Creates and maintains employee work schedules
• Orienting and providing on-the-job training for new and current employees
• Ensures all training requirements are met
• Organizes the work structure of his/her assigned areas
• Acts as liaison between staff to resolve day-to-day conflicts
• Ensures consults for each section are acted on, scheduled, and completed accurately and timely based on VA Directives, laws, and memorandums.
• Ensures all appointments are scheduled according to VA Directives, laws, and memorandums
• Ensures outpatient encounter forms are completed accurately and timely in accordance with the Health Care System policy
• Ensures adequate coverage plan is in place for the section

Work Schedule: Typical tour of duty is Monday-Friday 8am-4:30pm. *Available shifts will be discussed during the interview process.
Telework: Not Available.
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.
Financial Disclosure Report: Not required.

Salary : $48,904 - $63,575