Case Manager

TITLE: Case Manager
REPORTS TO: Client Services Manager
STATUS: Full-time Regular; Non-exempt

PRIMARY FUNCTIONS:

• Provide on-going support to clients via case management, advocacy and referrals and facilitate veteran peer support groups.
• Ability to recognize and relate effectively to people with diverse psychiatric, alcohol and substance abuse problems, both individually and in groups, as well as people with diverse cultural, ethnic and racial backgrounds.
• Demonstrate ability to engage people in the case management process using motivational interviewing and a trauma informed approach.
• Write comprehensive program plans consistent with the overall goals and objectives and coordinate with other treatment providers.
• Assist clients with online VA healthcare enrollment.
• Work with Housing Specialist to perform client retention functions, ensuring program goals have been met and housing has become stable.
• Create and maintain electronic client files in accordance with agency guidelines and requirements.
• Maintain documentation of interventions, meetings, required correspondence, and residential records; documentation must be compliant with HIPPA, OASAS, and other compliance regulations/entities.
• Work a flexible schedule, varying hours according to program needs.
• Communicate effectively and work cooperatively with VOC staff and community partners.
• Support the mission of the VOC and demonstrate collaboration both inside and outside of the organization.
• Develop and maintain the community linkages necessary to facilitate referrals.
• Contribute to the program development and cross-train in support of program objectives.

QUALIFICATIONS:

• Bachelor’s Degree in Psychology, Social Work, Counseling or other related Human Services field strongly preferred along with 3 years case management experience. Familiarity with trauma-informed care concepts a plus.
• Military experience strongly preferred.
• Good verbal and written communications skills with a nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of the individuals served.
• Must possess the ability to engage and maintain positive relationships with veterans and their family members; as well as develop collaborative relationships with VOC personnel and community stakeholders.
• Effective interpersonal communication skills; a willingness to be helpful, flexible, patient, and creative; and the ability to remain clam during crisis situations are required.
• Organizational skills, time management and demonstrated ability to collect data, write reports and maintain accurate and timely client files. Proficient/Skilled in use of web portal, the internet and Microsoft Office applications.
• Valid NY State driver’s license and clean driving record.
• Reliable, dependable, and capable of maintaining confidentiality.
• Strong ethical character with ability to abide by VOC values of Respect, Integrity, Service and Excellence on a daily basis.

Veterans Outreach Center, Inc. is an equal opportunity employer. Veterans of the U.S. Armed Forces are encouraged to apply.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Masking, desk shields, cleaning & sanitizing, social distancing

Work Location: One location