Contact Center- Education Finance
Job Posting for Contact Center- Education Finance at Veterans Sourcing
Summary
- This department handles incoming calls in regards to Education finance loans, this contract will be throughout the peak processing time period for this dept.
- The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures.
- The contractor will also be responsible for promoting and proceeding with over the phone applications.
- This position will require someone who can problem solve, troubleshoot, and think through a problem.
- Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt.
- These detail oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.
- 1-2 weeks of full training at 8 : 30-5 full onsite.
- Schedule with be between 10am-7 : 30pm M-F an will be hybrid after training.
Required Skills :
- Customer Service Experience
- Ability to use Outlook email
- Financial, Student Loan, Mortgage, or Banking is a plus.
- Previous Sales or Call Center experience is also a plus.
- This position is within a call center with call volume between 50-70 calls per day.
- Candidates must have excellent communication skills and be able to work in a fast paced environment.
Other characteristics include :
- Desire to meet and exceed sales objectives / goals
- Ability to articulate what we have to offer our existing or potential customers
- Confidence and conviction in our product to advise clients on financial resolutions to meet their needs
- Positive attitude and high energy level *A "Can-do Attitude " and has the ability to think "Outside the Box ".
- Team player; able to work with minimal supervision
- Ability to learn and share new concepts quickly
8 hours ago
Salary.com Estimation for Contact Center- Education Finance in Johnston, RI
$45,400 to $61,417
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