Veterinary Manager

After 36 years, our unique type of neurological services continues to be in high demand in the Valley. We are expanding our operations while continuing to provide the same high level of attention to detail for each case. To accomplish this level of quality while scaling up, we are seeking leaders (HR Manager, Office Manager, and Practice Manager) with strong character and excellent management skills to help uphold the hospital's values and systems/processes. This individual will provide the support to the Team (Technicians, CSR's, and Doctors) that is necessary to ensure a positive, enjoyable environement while achieving the shared goal of providing top notch quality service day in and day out.

• Being involved in cutting edge medical procedures and technology
• Preemptively finding solutions to issues and working collaboratively to implement them
• Working with a brilliant team of neurologists who all enjoy sharing their knowledge
• Ensuring each pet and the clients who care for them receive genuine care
• Respectful and effective internal communication
• Learning, growing, and being challenged daily
• Creating, belonging to, and promoting the type of environment you desire - caring, supportive, positive, enjoyable, and professional along with other like-minded individuals
• Premium salary, flexible schedules, and excellent benefits

We are looing for leaders who will take on the responsibilites in one or more of the following roles. This person will work closely with the other members of our leadership team. One of the VNC tenants is flexibility. We are looking for leaders to own the responsibilities in one of these positions, however, their skills and interests may also align with some of the duties in a different leadership position. For this reason, all roles across the hospital have been developed so multiple individuals can share the responsibilities of different positions when appropriate. This inherent need for collaboration provides constant support from a co-manager or assistant and ensures the continuity of duties for the hospital if the leader is not there for hte day. Previous experience and managerial skills are preferred but we are willing to train individuals with limited experience, skills, or credentials but do possess the qualities necessary to lead teams.

• Human Resources (HR) Manager: This is a dynamic position that blends the typical HR management responsibilities with the unique roe of being a coach and mentor to all team members. The HR Manager fosters positive hospital morale by providing the necessary support for team members to learn and grow. The HR Manager works closely with the Practice Manager as well as the other managers.
  • Primary Responsibilities include (but not limited to):
    • New hire on-boarding
    • Scheduling, timecard, and payroll management
    • Benefits programs
    • Workers' compensation
    • Policy handbook
    • Task/project management
    • Team development programs:
      • Wellness
      • >Reward and recognition
      • Continuing education and skills training
      • Monthly team member check-ins
      • Esprit de corps
      
      
    • Preferred Qualifications:
      • Previous HR, administrative, or supervisory experience
      • College graduate
      • Certified or credentialed in one or more of the following areas is preferred:
        • Society for Human Resources Management (SHRM) certified
        • Certified Veterinary Practice Manager (CVPM)
        • Licensed Professional Counselor (LPC) with master's degree in counseling, psychology, or a related field
        • Licensed Clinical Social Worker (LCSW)
        • Licensed Social Worker (LSW)
  
  
• Office Manager: A strong team is necessary to ensure each client has a great experience and the front office flows efficiently day in and day out. The Office Manager will work alongside our existing Front Office Leadership Team to achieve this goal. Qualified applicants must be able to work with the CSR's as needed to help provide exceptional client service and "own" the recurring administrative tasks/projects that are necessary to help align each CSR in a position for success.
  • Primary Responsibilities include (but not limited to):
    • Conduct weekly team meetings and implementation(s)
    • Task/project management
    • Daily check-ins with the Practice Manager
    • Inventory management
    • Team member scheduling
    • Work with the Building and Equipment Maintenance Supervisor and Implementations Specialist to ensure equipment is operating optimally
    • Update processes and create new ones, as appropriate, in the Front Office Procedure Manaual
    • Spot check client communication via phone and in person for quality service
    • Daily audit of patient records and financials
    
    
  • Preferred Qualifications:
    • Previous CSR and supervisory experience
    • College graduate
    • Continuing education or courses in:
      • Customer service
      • Leadership
      • Supervision
      • Communication
  
  
• Practice Manager: This individual will work closely with our Hospital, Practice, and Medical Directors and all the other managers to ensure the hospital is running smoothly and all processes are functioning at a high level of quality daily and over time.
  • Primary Responsibilities include (but not limited to):
    • Daily check-ins with, and provide oversight and assistance to:
      • Technician Managers
      • Office Managers
      • Human Resources (HR) Manager
      • Public Relations (PR) Manager
      • Business Manager
      
      
    • Create and refine hospital systems and processes
    • Daily check-ins with the Practice Director
    • Collaborate with leaders to prevent and resolve issues
    • Attend weekly team meetings
    • Task/project management
    
    
  • Preferred Qualifications:
    • Previous experience as a Practice Manager, Executive Assistant, or General Manager
    • Bachelor's degree in business or related field
    • Additional education/certification:
      • Certified Veterinary Technician (CVT)
      • Society for Human Resources Management (SHRM) certified
      • Certified Veterinary Practice Manager (CVPM)
      • Master of Business Administration

• Strong character to understand that core values are a vital ingredient in our hospital's success
• Leadership ability to motivate and promote positive and professional tendencies
• Responsible and accountable by always following through with commitments
• Highly organized facilitating efficiency in all aspects of the job
• Self-motivated to accept much more than just the status quo
• "Think outside the box" and notice problems and brainstorm, discuss, and implement solutions
• Technically savvy to utilize computers and software to easily convert ideas into reality (minimum 45 wpm typing speed, proficiency in Microsoft Office and Google Suite)
• Writing proficiency top convey messages and thoughts that truly connect with the target audience
• Excellent communication with doctors and other individuals to efficiently collaborate and execute plans
• Trustworthiness to maintain confidence and assess situations in an objective, unbiased manner
• Assertive enabling them to follow through with others and take lead on projects
• Work independently so can execute tasks with little oversight, but constant communication
• Achieve quality by noticing solutions and closely adhering to established systems and processes
• Growth mindset to welcome and learn from positive critique and suggestions
• Thoughtful decision-making ability via thorough examination and consideration of all factors resulting in the best direction
• Caring for others knowing that the real benefit to self and attainment of goals comes from here

If you possess these qualities and have interest in one of the positions listed above, please reach out directly to our Practice Director to take the next step toward an exciting career in the amazing veterinary specialty field of neurology. The Veterinary Neurological Center offers a competitive salary and health insurance, retirement plan, and vacation benefits. Please fax or email your cover letter and resume, attention: Dan Levesque (Practice Director). If you are contacted for an interview please fill out our Employment Application prior to your arrival.