Practice Manager

Hospital Manager

Louisburg Veterinary Hospital stays on top of the latest advances in veterinary technology and believes the best care comes from a commitment to education.

The primary function of the Practice Manager is to lead the hospital team in providing the highest quality veterinary care and exceptional client service.

Responsibilities

· Oversee the daily operations of the hospital and actively manage the team with frequent and direct communication on daily responsibilities and workflow.

· Function in the practice as a Veterinary Technician, Assistant, or Receptionist.

· Identify areas for improvement in the operational processes and work with the Vets Pets management to formulate and implement systemic solutions.

· Partner with Vets Pets management to interview, select, train, develop, coach, and mentor.

· Direct, lead, and mentor staff to realize their potential through individual goal setting and frequent communication to monitor progress and tweak goals as needed.

· Focus on staff development and involvement to address issues and improve themselves and the hospital.

· Routinely lead hospital team meetings and one-on-one meetings with staff members and doctors.

· Work with Vets Pets management to educate and delegate administrative responsibilities to team members.

· Responsible for overseeing administrative duties including expense management, cash, control/banking, loss prevention, office and medical supply ordering, staff scheduling, and inventory management.

· Responsible for overseeing facility cleanliness and organization.

· Ensure compliance with all practice policies and procedures and with all local state and federal laws.

Desired Competencies

Communication: Constantly listens, relates, encourages, and motivates the team.
Leadership: Clearly demonstrates how and why team members perform tasks and leads by example.
Customer Service: Always works to find a way to say yes. Serves as a client champion and leads the team to maintain exceptional services.
Conflict management: Actively addresses conflict and works to create opportunities from it.
Staff development: Encourage and motivates staff to take responsibility, grow & improve.
Organization: Able to prioritize and take a systematic approach in completing assignments.
Technology: Knowledgeable of Microsoft office and practice management software.
Physical: Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

Requirements and Qualifications
BS degree preferred Associate degree, or the equivalent combination of education, training & experience.
Three years of related experience required (Health care, veterinary, service industry, etc.).
Previous managerial responsibilities in Veterinary Medicine are preferred.
RVT, CVT, LVT & experience preferred.

Hospital Hours

Mon, Tues, Wed, Fri: 8:00 AM – 5:30 PM
Saturday: 8:00 AM – 12:00 PM
Closed Thursday & Saturday