PTS Analyst

Purpose
This is a critical role within the Payments, Trust & Safety team, who are responsible for protecting VGW and its customers from fraud through detection, investigation, analytics, optimisation and insights.

This role will be responsible for reviewing and investigating possible fraud activities by way of transaction monitoring. It will require a degree of customer interaction to establish positive outcomes where possible.

The role requires a well-developed awareness of risk presented by different customer touch points during the customer journey.

Qualifications, skills & experience: 

• 1-4 years of financial crime operations-related experience (strong domain experience within transaction monitoring, customer screening, enhanced customer due diligence, and quality assurance functions).

• Demonstrated experience working with transaction monitoring systems is essential.

• Tertiary qualifications in a relevant discipline (financial crime, fraud, law) or equivalent industry experience is an advantage.

• Awareness of financial crime management frameworks, processes, controls, prevention systems and technology within a financial services environment.

• Intermediate knowledge and experience utilising products in the Microsoft Office suite (eg: Excel, PowerPoint and Word).

Personal Competencies: 

• Communication skills. Proactively communicates; informs others of what they need to know. Utilises oral and written communication to enhance relationships across the organisation. Capably articulates thoughts and ideas in speaking and listens carefully to others. 
• Teamwork and collaboration. Makes procedural or process suggestions for achieving team goals or performing team functions; helps to remove obstacles to help the team accomplish its goals.
• Interpersonal skills. Demonstrates clear, professional, and respectful communication in all interactions, consistent with an inclusive work environment. Treats others with dignity and respect.
• Decision making. Identifies the need for and collects information to understand issues, problems, and opportunities better and creates relevant options for addressing problems/opportunities and achieving desired outcomes.
• Valuing diversity. Appreciates and leverages the capabilities, insights, and ideas of all individuals; works effectively with individuals of diverse styles, abilities, and motivations.
• Confidentiality. Handles confidential information without breaking trust or confidences. 
  

VGW Canada Inc. is committed to building an equitable, diverse, and inclusive workplace.  By learning from each other’s differences, we gain strength through our people and our perspectives. VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required.  We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted.