What are the responsibilities and job description for the Technical Support position at VHL Technologies?
Job Description
Qualifications and Education Requirements: General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures Knowledge of Microsoft products including operating systems and Office Computer hardware configuration and repair knowledge Knowledge of Ethernet network topology to assist with troubleshooting network issues Knowledge of IT infrastructure industry standards and best practices Advanced troubleshooting skills Problem definition and alternative analysis skills Experience with Active Directory Experience with Windows 10 Experience with Windows 7 Experience with Server 2008 and Server 2012 engineering Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2 *Minimum 4 years of current working experience in an IT field *Must have a current AZ Driver’s license with a good driving record *Associate/Bachelor degree in a related field is preferred