Technical Support Specialist I

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

Are you passionate about helping technical teams deliver value? Do you have experience working on an IT help desk? As a Technical Support Specialist at Vibrant Emotional Health, the leader in mental health innovation and suicide prevention, you will provide client hardware and software support and technical issue resolution for Vibrant sites throughout NYC.

Essential Duties and Responsibilities:

* Troubleshooting client-based hardware and software issues

* Providing one-on-one end-user problem resolution over the phone as well as in person

* Configuring workstations (Windows, Office, etc.)

* Troubleshooting light networking issues

* Installing/supporting VoIP phone handsets

* Setting up and maintaining communication hardware and systems (Phones, Fax, etc.)

* Completing hardware and software upgrades, patches and maintenance

* Performing daily trips to sites throughout NYC

* Document operational procedures and standards for client support

Qualifications:

* High school diploma/GED required

* At least 1-3 years experience in a help desk position

* Basic knowledge of Microsoft Office desktop applications

* Basic knowledge of Microsoft Office 365 online portal

* Basic Networking support and understanding

* Internet/Application Support/Browser related issues.

* Experience supporting Microsoft Windows 10 and Mac OS operating systems

* Basic understanding of Intel desktops/laptops architecture.

* Windows Server/Active Directory experience a plus

*Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks' vacation, plum benefits, etc.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.