What are the responsibilities and job description for the Service Coordinator 2 position at Vibrant SCL LLC?
Description
Vibrant is searching for a Service Coordinator 2 who understands the importance of meeting our client's needs and allowing them to Be Home...Be Well...and Be Happy!!
Position: Service Coordinator 2
Hours: 8:00 AM - 5:00 PM Monday-Thursday, 8:00-12:00 Fridays.
Benefits:
- Four Hour Work Day on Fridays, but still paid 40 hours
- Accrued PTO/vacation time (starts upon hire)
- Paid Sick Leave
- Paid Holidays
- Monthly Wellness Reimbursement
- 401K with Company Match
- Health, Vision and Dental Insurance
- Voluntary/Supplemental Benefit Options
- On Demand Daily Pay
- Growth Opportunities
- Company Sponsored Outings and Education
- Furry Office Canine Companion - Maggie
Basic Functions: The Service Coordinator is part of the office leadership team responsible for providing customer service to employees, clients and referral partners. The Service Coordinator 2 works strategically with leadership to successfully execute local, regional, and corporate initiatives within the organization. The Service Coordinator 2 is responsible for the overall quality of the scheduling department and maximizing client service hours.
Responsibilities:
- Answer incoming calls in a friendly, professional, and knowledgeable manner
- Provide ongoing/additional training as required
- Manage staff escalations and resolution timely and effectively
- Manage client escalations and resolution timely and effectively
- Identify hiring needs and coordinate hiring efforts with the Staffing Coordinator
- Attend office and management meetings
- Maintain client and caregiver data in the software system(s)
- Develop/manage/build client and caregiver schedules
- Communicate with clients and staff daily regarding services and schedules
- Build positive relationships with clients, staff, and referral sources through effective communication
- Other duties as assigned
Essential Qualifications:
- Demonstrated customer service skills and ability to de-escalate situations
- Computer/keyboarding skills: Microsoft office, Excel, PowerPoint, Adobe
- Have an interest in serving the elderly or people with disabilities
- Excellent verbal and written communication skills
- Ability to provide customer service to all types of people of different age, race, gender, socioeconomic status, and special needs
- Ability to manage multiple projects and deadlines; and thrive in a fast-paced environment
- Have a positive attitude and be a team player
Special Requirements:
- Ability to drive to work site locations
- Ability to lift 25-50 pounds, bend, twist, kneel, reach, push, pull, and carry
- Valid Driver's License and auto insurance
Requirements
Other Requirements:
- Record daily care notes
- Report any significant client changes to the Agency office
- Have car insurance
- MUST HAVE A VALID DRIVERS LICENSE
- Must be 18 years or older
Salary : $18 - $19