Lead Lab Coordinator

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. SHIFT: Monday-Friday 9am-530pm PURPOSE OF JOB: The primary responsibility of the Lab Coordinator Lead is to provide superior customer support to our clientele and supervisory support to department employees. The Laboratory Coordinator Lead performs standard audits of laboratory and customer inquiries; identifies and resolves problems; prepares compliance reports. The Laboratory Coordinator Lead will also assist the department manager with scheduling; training and development; assist with escalated client concerns. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assist the manager with scheduling employees to ensure coverage Assist with the training and development of department employees Provides backup support for absent employees Provides supervisory support when manager is unavailable. Proactively handle problem cases, including but not limited to, missing samples, delays, and incorrect reporting. Manage questions and concerns from Client Services, Sales Representatives, and Antech pathologists, investigate and follow-up with the clients Possess strong problem solving skills Process requests to add, cancel and/or recheck tests Monitor and proactively resolve issues on Add Log and department pending list Manage Manifest accounts Navigate through both Antrim and Atlas software systems leaving detailed notes within accessions Create weekly management reports for Supervisor’s meeting Leads meeting when necessary Performs other duties as assigned We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that employees will have a commitment to integrity and uncompromising values. EDUCATION/EXPERIENCE: High school diploma or equivalent At least 2 years customer service experience Veterinary, medical and/or laboratory experience highly preferred Related experience such as veterinary or biology credits, call center or other intensive service background is optimal . REQUIRED SKILLS AND ABILITIES: Organized, with the ability to multi-task in a fast paced environment Strong interpersonal, organizational, negotiation and problem solving skills Excellent verbal and written communication skills Proficiency with Microsoft Office Products including Word, Excel, and PowerPoint PHYSICAL DEMANDS: Extensive sitting, phone, and computer use (at desk 80% of shift) Extend and reach with hands and arms and use hands and fingers Occasionally required to bend, kneel, stoop, or crouch May be required to lift, move, and carry up to 20 lbs. Specific vision abilities required including close vision, color vision, depth perception, and the ability to adjust focus. Hearing ability to effectively communicate via the telephone and in person Ability to communicate verbally on the telephone and in person Fluency in the English language Travel 25% WORK ENVIRONMENT: The employee will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The employee will be required to use a computer, spreadsheets, database management, email, and the Internet. The employee is frequently required to use a calculator; fax, copy machine, and phone system. We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you! We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers For over 30 years, Antech Diagnostics has been the hallmark of the veterinary industry providing the highest level of service, accurate results, and state-of-the-art technology. At the heart of Antech is our love for pets. Join our team of experts committed to providing the very best in diagnostic services.