What are the responsibilities and job description for the Hostess/Host position at Vicari Joe Muer?
Being the first impression at our establishment it is critical. Our host/hostesses must be friendly, outgoing, courteous, well dressed, well-spoken and calm under pressure.
Requirements
- Maintains positive guest relations, including greeting guests with eye contact and a smile and wishing guests a fond farewell as guests depart, and offers excellent service to ensure a memorable guest experience
- Utilizes guests’ name throughout interaction, if known.
- Resolves guest complaints, ensuring guest satisfaction
- Seats guests, following proper rotation and accommodating all guest requests when possible
- Oversees daily restaurant reservations and pre-assigning seating
- Maintains a comprehensive knowledge of the restaurant’s sequence of service to assess table turns and accurately quote wait times and book reservations
- Oversees daily restaurant reservations using the reservation book and/or Table Management system(s), and manages the wait list to ensure seat times are timely and accurate (Open Table)
- Communicates with restaurant management regarding special orders, cake orders, and special requests
- Sets up Host Person station with necessary supplies, maintains cleanliness at all times, and answers restaurant telephone courteously and efficiently. Shuts down podium, and forwards phones to voice-loop at end of shift
- Maintains complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range, and dress code of the restaurant
- Maintains a comprehensive knowledge of menu and guest offerings, and accurately answers guest questions regarding all aspects of the restaurant
- Recognizes repeat and VIP customers, and anticipates their needs to provide an excellent guest experience
- Presents menus, and extends congenialities (non-alcohol and alcohol beverages), according to guidelines
- Must have excellent attendance and punctuality
- Uphold the integrity of the Joe Vicari Restaurant Group by demonstrating ethical behaviors
Company Introduction
We are proud to continue a tradition of dining and service excellence that began in 1929. Enjoy classic fresh fish and creative seafood specialties, sparkling service and the best riverfront views in Detroit.
Join our dynamic team—the Joe Vicari Restaurant Group, home of Metro Detroit’s best-loved award-winning restaurants. For over 30 years, Detroit restaurateur Joe Vicari has opened restaurants based on three basic principles: Fresh, authentic cuisine; impeccable, attentive service; and a warm, inviting ambiance. We pride ourselves on providing this same atmosphere to our employees. We have many opportunities for training, advancement, and growth from within.
Salary : $0 - $20