Assistant Manager, Returns

VICI is an e-commerce start-up that sells quality, affordable, on-trend clothing for the contemporary woman. Established in 2012, VICI has experienced over 200% growth in the past two years from 50 to over 250 employees. The VICI brand has a strong e-commerce presence and sells 90% of its product online, which is shipped from its corporate warehouse located in Concord, CA.   VICI’s brand was created based on trends the founders saw after the 2009 recession. Consumers were becoming cautious about spending, yet women’s desire for affordable fashion remained. What sets VICI apart is an unwavering commitment to customer service and a zeal for social media marketing. Posting 20 new looks each day on Instagram and Facebook, women are consistently inspired to create their own personal style through looks from VICI’s brand. Manage the Returns department team members including recruitment, training, performance reviews and ensure that work is accomplished accurately and efficiently; take corrective action to manage performance as appropriate. Coordinate scheduling to ensure proper coverage; approve all PTO and sick leave requests. Establish department goals and performance/productivity expectations. Continuously track, assess and evaluate Returns Associates daily goals and performance. Run daily reports for inbound return merchandise and coordinates/delegates daily department responsibilities. Conduct weekly team meetings to review goals for the week. Understand all aspects of the returns department and resolve any issues that may arise.Partner closely with the Distribution center management team to strategize business needs. Communicate with vendors and VICI buying team regarding defective item(s); manage the refund/credit process and collecting the inventory of damaged items off of the shelves. Sends monthly reports to the finance team to properly close out each month. Create monthly report for most returned items, repetitive complaints from customers regarding the product and other key trends (fit, material, length, etc.), present to Executive team. Implement all system workflows and train Return Associates accordingly. Maintain excellent knowledge of all company's products and policies; establishes all Returns department policy and procedures. Continuously evaluate Return department operations and make necessary process improvements to improve department productivity. May perform other duties as assigned in support of the overall success of the company. Competencies: Comfortable working in a fast-paced, startup environment with the ability to quickly adapt to change. Excellent analytical, time management and organization skills; meticulous attention to detail. Demonstrates a high degree of personal and professional integrity. Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals. Ability to work positively and collaboratively with different groups within the company to advance the company’s stability and growth. Ability to work independently, be self-motivated and work effectively in a team environment. Skilled at communicating clearly both verbally and in writing; writes technical manuals, documentation, and reports at a professional level. Excellent problem-solving skills; willingness to think out-of-the-box to resolve issues. Demonstrated leadership and managerial skills; ability to effectively motivate and lead high-performing teams. Demonstrated knowledge and proficiency with Windows (Word, Excel, Powerpoint), Google products and standard applications (Slack, Office365, Chrome, etc.).Working knowledge of Shopify, Netsuite, ADP, and Returnly. Work Environment: Works in a Distribution Center environment. Sitting, standing, and walking intermittently. Use office equipment such as computer, mouse, keyboard, and printer. Occasionally lift or pull up to 20 pounds Education and Experience: Bachelor’s Degree in related field (or equivalent work experience). 3-5 years prior experience in E-commerce/retail returns, inventory and/or quality control.  Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level. Expected Hours of Work: This is a full-time position with a base schedule of 7:00am to 3:30pm. Based on business needs hours could extend beyond base schedule. VICI is committed to growing and empowering a more inclusive community within our company, and industry. That is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger.