Low Threshold Case Manager

Description

The Low Threshold Case Manager is responsible for the coordination and delivery of case management services to identified individuals living at Willows, a Low Threshold Transitional Living Program in Boston that provides case management services rooted in harm reduction principles and a housing first approach. The Low Threshold Case Manager reports to and is supervised by the Program Director for support and supervision. 

Location: Willows is a harm reduction, low threshold transitional shelter program in Boston for women experiencing homelessness, substance use/opioid overdose risk and health/mental health conditions, who may also face multiple barriers to housing. 

Essential Functions:

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence & Philosophy Care at all times including maintaining professional ethics, boundaries and client confidentiality. 
• Work in conjunction with the VPI Mobile Prevention Team to co-facilitate and coordinate all on-site substance use, HIV/AIDS, STI etc. related education, prevention and intervention groups. 
• Provide individual case management sessions to LTH residents. 
• Provide supported navigation, weekly individual case management services, and appointment accompaniment for clients seeking housing, recovery, health or social service care linkage.
• Participate in the development and facilitation of groups and workshops that address barriers to housing and other assessed needs. 
• Engage in relationship building, Nonviolent Crisis Intervention, Motivational Interviewing and conflict de-escalation as needed in the milieu space.
• Maintain accurate and timely client records including assessments, case notes, referrals client center goals and discharge documentation.
• Advocate on behalf of residents experiencing behavioral health, medical, benefits and legal barriers which prevent housing placement or stabilization.
• Maintain a current working knowledge and database of referral sources such as detox, outpatient counseling, self-help groups and others to provide comprehensive resources to program residents.
• Make appropriate referrals to local addiction treatment programs and monitor progress and consistency of treatment involvement.
• Complete all internal and external reporting as needed. 
• Communicate effectively and maintain positive working relationships with all members of the program, agency team and network partners.  
• Enforce all policies and procedures related to maintaining a safe and appropriate residential environment; while promoting a healthy, supportive, inclusive community.
• Attend supervision, staff meetings, and periodic professional development trainings and workshops as requested by supervisor.

Non-Essential Functions:

• Participate and support the agency in program events, State House rallies, fundraising and advocacy events, rallies, walks and any additional functions.
• Perform any other duty or task that may be requested from time to time by your supervisor or their designee.
• Transport clients using agency vehicles.

Required Qualifications:

• A minimum of 2 years’ experience working in the field of substance use.
• Experience working with the homeless population.
• Working knowledge of HIV/AIDS and viral hepatitis, homelessness, substance use, STIs, and sex work as well as health-related social issues faced by people who use drugs.
• Ability to work effectively with individuals of diverse race/ethnicity, sexual orientation, gender identity, sex and drug cultures, age groups, religion, country of origin, disability and economic status.
• Excellent verbal communication skills including an ability to have open and affirming conversations about sex and substance use risk.
• Ability to relate to residents in a helpful, directive, yet compassionate manner.
• Proficient computer skills, including the use of Microsoft Word, and Excel. 
• Must be CPR certified (may be obtained upon hire)
• Compete TB Screening (may be obtained upon hire)

Preferred Qualifications:

• Bachelor’s degree or two years of case management experience.
• Experience working with poly-addicted persons.
• Experience working in human services or harm reduction/prevention services. 
• Strong organizational, writing and communication skills.
• Ability to work independently and cooperatively as a member of a professional team.
• Three strong work related professional references; at least 2 from manager or supervisor.
• Bilingual capacity.
• Valid Massachusetts driver’s license and safe driving points of 00, 98, 99, 01, 02, or 03.

Position Type: Full-time position (40 hours/week) Sunday – Thursday as follows: Sunday, Monday, and Thursday (7am—3pm), Tuesday & Wednesday (10am-6pm) 

Rate: $25.00/hour

Victory Programs values a diverse workforce, as we collectively seek to create welcoming, inclusive and accessible environments for our employees and the people we serve. We strive to sustain healthy, functioning communities that respect and celebrate different experiences, identities, cultures and ideas.

Victory Programs has helped individuals and families in crisis for 45 years. Thousands turn to us yearly for shelter, sustenance, recovery, care, and professional, compassionate support. Most struggle with homelessness, substance use and mental health, and many live with HIV/AIDS. Our team of more than 200 staff across 19 programs works with people to develop and execute creative, safe solutions to the very real challenges our clients face.

Our benefit program includes a 75% health and 25% dental employer premium contribution, 100% employer paid disability and life insurances, 19 days of earned time in your first year, sick time, personal days, tuition remission, and a retirement savings opportunity.