Verizon Authorized Store Manager (Madison)

Victra wants you to join, stay, and realize your full potential as you grow with us!

We are the largest Verizon authorized retailer in the United States. We are seeking a Store Manager who can deliver world-class service to Every Guest. Every Time. From executing the sales process to sharing your product knowledge, you will connect our guests to what matters most. You will be the face of Victra! We offer uncapped earning potential and endless opportunities for advancement. Our values of performance, collaboration, innovation, integrity, and celebration fuel our culture.

Here at Victra, you will love our uncapped commission opportunities! "Our goal is to create a company where high performers get to experience unlimited earning potential while being a part of something bigger than themselves!" -Scott Tollett, President, and COO

Join our knowledgeable and dedicated team to connect technology to life in the most trustworthy, fun, and profitable way.

Retail Store Manager Responsibilities:

Recruit, train, coach and develop sales staff on all aspects of sales which include but are not limited to, sales techniques, products, promotions, and procedures
Be motivated by change and adapt sales strategies as the business changes
Encourage and motivate the sales team to meet or exceed sales quotas
Provide effective performance feedback to all staff and set time frames for achievement. Must also commit to following up on those expectations and maintain accountability
Use Salesforce calls and customer outreach to increase productivity and drive sales 
Ensure availability and protection of merchandise by maintaining inventory levels
Perform an accessory inventory count monthly as well as device inventory count daily
Market merchandise by adhering to advertising, sales promotion, and display plans
Maintain cleanliness standards as they evolve, ensuring a welcoming environment for all guests
Secure merchandise and protect employees by adhering to security standards 
Schedule staff to maintain appropriate shift coverage based on business needs
Manage all escalated customer service issues with professionalism
Execute daily operational procedures with excellence
Lead with effective communication through Teams and manage email communications
Enforce Victra policies and procedures promptly and efficiently 
Use training tools provided to further your career and personal development 
Create a fun and engaging environment that promotes creativity and innovation 
Other duties as required
Job Requirements:

Next to being committed to superior customer service, you also have experience leading a team to greatness. We look for you to also bring the following:

High School diploma, AA preferred
3-5 years of experience in a retail sales environment, 2 years in a leadership/supervisory role
We also have expectations that you bring the following traits:

Excellent interpersonal skills
Basic interview skills and enhanced staffing knowledge
Relevant history of high retail sales performance
Basic Math Skills
Working knowledge of Microsoft Office
Physical Requirements

Ability to lift up to 10 pounds
Training Requirements

All Store Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense
All Store Managers are required to attend and successfully complete a 3-day Store Manager University (SMU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense
Various online and computer-based training will be required throughout employment with Victra
Additional Information

This position is full-time and non-exempt
Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity Employer - and we celebrate our employees' differences. We do not discriminate on the basis of race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, and genetic information. Different makes us better.

**This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position, and the duties, responsibilities, and skills required may change without notice.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location